We find that to keep our boards clean, focused, and high quality, there's quite a bit of effort needed on our part to moderate the content. For example, with new posts we... Check if it's a duplicate of another post Decide whether it's something we'd consider Check if it's actually a question that needs to be directed to our support team Split up posts that are actually multiple, separate requests Close posts for feature requests that are already possible Ask for clarity on requests that are vague Clean up the title and description to use the right terminology, be clear, and have correct spelling/grammar Likewise, with comments... We remove comments that are nothing more than votes (e.g. "good idea") Handle comments that are off-topic Answer comments that ask questions Create posts for comments that are really new feature requests Anyway, all this effort is necessary for (essentially) each new post and comment. And sometimes it requires the coordination of multiple people across multiple teams, which can take some time. As such, it's easy for items to fall through the cracks. If there were a way for every comment and post to start out as "unhandled," with an ability to mark it as "handled" later, it would go a long way for helping us keep tabs on posts and comments that still need handling. This would require some aggregated list of posts and comments that haven't been handled yet, so you didn't need to dig through hundreds of posts to find them. A company's users would especially benefit from this, since it would eliminate the frustration of posting something that expects a reply... and never receiving one. According to one of Canny's founders, "We actually came up with the idea for Canny out of the frustration of giving user feedback - initially resonating with the user's pain point more than the company's." By the way, if this feature were combined with the ability to assign posts to teammates ( https://feedback.canny.io/feature-requests/p/assign-posts-to-teammates ) and the ability to post internal comments ( https://feedback.canny.io/feature-requests/p/internal-comments ), it would make for a much more complete product in terms of managing boards with heavy usage.
