Somehow my workflow does not feel smooth because it only considers closed tickets. I would imagine the following way: 1. New Ticket arrives in Zendesk 2. If it is a feedback, I would like to click “Send to Autopilot” within Zendesk 3. Publish the feedback on the portal 4. Respond to the user: “Thank you for your feedback, you can track the progress here <link>” – I would copy the link manually. Right now, I see two options: • I respond to the user “Thank you for your feedback” and close the ticket in zendesk without being able to provide a link to the published feedback element. Then it may take a day until I can create a post via autopilot, and then I understand the user is not notified automatically? • Or I create the post manually from Zendesk, but then I cannot make use of the Autopilot feature.