Let us customize the names of the statuses. Specifically I want to change "Under Review" to "Researching" or "Scoping". "Under Review" sounds like the post is under review and might get deleted.
Use Segment groupId for company
Segment already has groupId implemented as a way to identify companies - it would be great if you could use that to save us implementing redundant company identifiers in our analytics code for Canny to know the company of a user.
Allow certain tags to be made public
Currently, tags are only available for team admins. Users should be able see them as well.
I see there's another post on this for tags. It'd be immensely helpful to have these for Categories given they're externally-facing. If not reordering, some way to sort either alphabetically or by # of posts within.
In Intercom Messenger Home widget, start on the create post page
Instead of starting on the post list, start on the create post page. It's a little confusing to click "Give feedback" and then be presented with a list of posts instead of a create post form.
Intercom: better support for multi-user conversations
If there are multiple users in the conversation, the Intercom agent/admin should be able to specify which user the feedback should be tracked against.
Ability to force users to select a category
A setting that makes it so that people cannot submit uncategorized posts.
Be able to attach other file types
Sometimes I want to attach more than just an image to help my users see the issue. Sometimes a PDF with some larger details would be easier to show. Sometimes a video (see https://feedback.canny.io/feature-requests/p/video-attachments). Being able to do this would also allow the community to serve as a an ad-hoc support service.