Feature Requests

With some companies, users aren't always active. They might give feedback once or twice every few months. It would be great if "Tracked users" are kept to users who have submitted feedback or comments in the past 3-4 months instead of all time activity. I realize removing users is an option; however, if that same user came back after a few month to submit more feedback then removing their accounts wouldn't be good idea, and on the other hand paying for tracked users that have been inactive for months (and might come back) isn't ideal.

When pressing the X next to a comment or post, the post should be highlighted so that it's clear which post/comment will be deleted after confirming. There should also be an undo button to retrieve accidentally deleted posts.

test

Most of Canny boards are public, with private boards requiring certain permissions. Users get confused when they try to view a post from a private Canny board while not signed in. The current error message says: "This feedback does not exist." That's incorrect. Instead, it should say something like: "This feedback does not exist or you do not have permission to view it. Please sign in."

Some providers have two license numbers and need two separate provider profiles for their appointment types. Since Jane treats them as unrelated providers, nothing stops both from being booked at the same time. We'd like the option to bind a shift on one profile to a shift on the other, so booking one automatically blocks the matching time on the other.

Currently, if anonymous boards are enabled, we: use aliases when sending notifications to integrations (e.g. Slack, Discord) do not send notifications if there is a user mentioned in the comment we are notifying about Not all users use the integrations (Slack, Discord) publicly. Providing the ability for customers to choose if their notifications should be anonymous would be ideal.

Would like more insight into user interactions in the Canny changelog. Specifically, would like data pertaining to post views, subscriptions, view duration, interactions with links, and (if feasible) where they go to after they view the post.

I just discovered an entire backlog of automatically merged feedback on my roadmap, nearly all of which was incorrectly merged, and I had no idea any of this feedback had even come in because I didn't receive a notification for it. Additionally, I have no idea if the end-user was notified that their post was auto-merged into another post (I have no visability into this process and the admin screen does not communicate this either). The result of this is me doing damage control on several months old requests that users are probably wondering why they didn't get a response, and I cannot see any notifications that these came in and were automatically processed. I've turned off all autopilot processing and integrations because of these issues.