We enabled autopilot for Intercom a few days ago and have been loving the results ... however, our Data Privacy team have concluded that we're unable to use it as: Canny's servers are hosted outside of the EU Our support conversations in Intercom can contain potentially sensitive data about minors (students) As such, we're not legally permitted to allow Canny to access our Intercom conversations. As you guys confirmed to our Data Privacy team that there are no plans to provide Canny hosting in the EU, it would be extremely helpful for us if we could have more control over which Intercom conversations Canny autopilot processes. At the moment, all closed conversations are processed. It'd be great if we could choose to e.g. only have conversations with/without a certain tag processed (so e.g. if our support team apply a 'no-autopilot' tag to a conversation, Canny doesn't process it).