Linear is mostly a place to track work but as a b2b biz it's still a repository of a fair degree of signal. CSMs etc jump on client calls and have bugs/issues etc that they want to log and they get raised as tickets in Linear.

So the use-case here would be pulling that data into Canny so it can be synthesized and monitored alongside requests/issues being logged directly by customers in-app or via intercom. So we have a complete system-wide view of customer needs.