Enriching your user and company data has gotten a lot easier with our Destination integration in Segment! Installation takes 2 clicks and does not need any developer time.
After installation, Segment will begin to sync user and company data into Canny. This data can be used for User Segmentation and your newly synced users will be available as vote on behalf suggestions.
Installation is easy and you can learn how to connect Canny with Segment here.
Our Segment integration is available on the Growth plan and above.
We have just released our new integration with GitHub!
You no longer have to keep your GitHub issues and Canny posts in sync. All you need to do is link Canny posts with relevant GitHub issues. The Canny bot will then comment in GitHub with a link back to the Canny post.
Configure status syncing so GitHub issues will automatically update the Canny post.
Installation is easy and you can learn how to connect Canny with Github here.
Links to changelog entries used to be from your Canny subdomain. Now, you can set it to link from your
primarycustom domain. Once a primary domain is set, Canny will use that domain for all your changelog entries.
Setting your primary domain
- Click on your profile and go to settings
- Find the custom domain tab
- Select your primary domain
Similar to board privacy, you can now make your changelog customer-only.
- Go to your changelog settings, and under the Privacy tab
- Select "Private"
- Toggle on Users/customers
Note: the changelog widget is not impacted by this change.
Private changelog is available on the Growth plan and above.
You can now import posts into Canny boards via CSV files!
This is great for companies brand new to Canny or for a new team at your company that wants to use Canny.
Have a backlog of ideas in a spreadsheet somewhere? Here's your chance to import it directly into Canny.
How it works
- Prepare your .CSV file. Only one field is required: post title. If you're moving from a different tool, you can usually export your data. If a CSV export isn't an option, you should be able to convert it by using something similar to this JSON to CSV converter.
- Head to your board settings, and select the "Import Data" tab.
- Upload your CSV file.
- Make sure the column headings align with the data in each. Make sure you toggle "First row is the header" if you have a header so we don't import that as a separate post.
- Any statuses that don't align with our predefined statuses (Open, Under Review, Planned, In Progress, Complete, or Closed) will be defaulted to Open.
- If another post has the exact same title, it will be overridden with the new values.
With an ever-growing list of feedback, organization is important. Our new post owners feature will help streamline your feedback process. Assign owners to triage posts to the right people on your team.
How it works
Under post details, you can now assign posts an owner.
From there, you can filter the post list by owner.
Simple as that! This feature is available on the Growth plan and above.
You can now specify an estimated month and year when the feature will be available. This feature will help you set better expectations for customers as well as other teammates.
You can choose to expose it publicly or keep it as an internal record.
This feature is available on the Growth plan and above.
Getting feedback from all of your users is great. However, you may find that the feedback from your most valuable customers is being diluted.
With our new User Segmentation feature your team can now spotlight feedback from those star customers, whether they are enterprise, paying, churned or a custom field.
How it works
You can view and edit your segments in the sidebar of the admin view of any board.
Create your first segment
Click on “Manage Segments” to view all of your team’s custom segments. From there, select “Create a new segment”, which will bring you to the segment editor.
Here you will edit the attributes of your segment by selecting a field, an operator, and, if necessary, a value. Then give your segment a name and hit save. Congratulations, you’ve made your first segment!
Viewing feedback from a segment
With your new segment created, you can now gain insights on which features they value most.
Select a segment from the drop down to filter your posts, the scores you see represent only the votes from users in that segment.
Adding Custom Fields
Out of the box you can segment on standard fields, e.g. company creation dates or user names. However user segmentation also supports filtering users via custom fields you add with our Identify API.
Once you add a custom field to one of your users or companies, you will see it as an available field to filter on when you create a new segment.
User segmentation is only available for teams on our Growth plan. If you'd like a trial of Growth, let us know.
After being in beta for just over a month, we are officially launching the Canny Changelog!
Check out this fun announcement video the team made 😊
You should now see a new "Changelog" tab at the top of your admin view.
We're excited to help your team complete the entire feedback loop:
💬 Collect feedback to inform your product decisions
⚡️ Keep people updated by adding ideas to your roadmap
🎉 Announce new features via the changelog
Give it a try and let us know what you think!
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