Add an extra layer of security to your Canny account with two-factor authentication (2FA).

Turn on 2FA anytime in your security preferences using any authenticator app. You'll also be offered setup at your next login. It's optional unless your team requires it.

Two-factor authentication is available on all plans.

Autopilot already captures feature requests from your sources like Intercom, Slack, and Gong. Now it can also capture bugs, pricing feedback, and usability issues. Empower new workflows by identifying new types of feedback.

Each idea Autopilot creates is tagged with its type, so you can filter your views and focus on one kind of feedback at a time.

New teams start with all feedback types turned on. Existing teams can turn on new types anytime.

Feedback types are available on all plans.

Here are two update for the ideas tab: quickly send ideas to your project management tool and segment your views to focus on a specific group of customers.

Instead of opening individual ideas to action on them, action fields allow you to do so from the table.

From any ideas view, open the fields drawer and toggle on the action fields you want. You'll see that field as a column in your table and can do the action inline.

Action fields are available on all plans.

Apply a segment to any ideas view to focus on a specific group of customers, like enterprise accounts or companies with renewal risk. From any ideas view, click on the segment dropdown and choose the segment you want to apply.

With a segment applied, the view only shows ideas with feedback from companies in that segment. ARR, user count, company count, and insight count all recalculate for the segment, along with any scores built on top of them.

Segmentation is available on the Pro plan and above.

Get updates on the ideas you care about. Admins can now follow an idea to get notified when it gets a new insight or its status changes.

Use the "For you" filter to build a view of every idea you follow.

This feature is available on all plans.

Connect Google Meet so Autopilot can capture feedback from your external calls.

Insights are added to existing ideas or a new idea is created if no match is found. Product signals from customer conversations land in Canny with no work from your team.

The Google Meet integration is available on all plans. Learn more in the help article.

Our Slack integration just got big upgrade. Instead of old-style slash commands, you can now mention @Canny in any channel or thread and get it to:

Say something like "@Canny track this on behalf of acme.com" and it'll capture the context, hand it to Autopilot for deduping, and reply with a link to the new or existing idea.

No need to leave the conversation. You can also modify fields like the owner and status.

If a user or company doesn't exist in Canny yet, create them from Slack.

This update offers a more modern version of the Slack integration with a comfortable chat interface. Available on all current Canny plans.

Connect Fireflies so Autopilot can capture feedback from your external calls.

Insights are added to existing ideas or a new idea is created if no match is found. Product signals from customer conversations land in Canny with no work from your team.

Connect Fathom or Grain so Autopilot can capture feedback from your external calls.

Insights are added to existing ideas or a new idea is created if no match is found. Product signals from customer conversations land in Canny with no work from your team.

You can now control who can see and edit views in Canny Ideas. This is built for larger teams with many view and admins.

By default, the owner of a view is the user who created it. New views start out private to their owner. Existing views before this update are unchanged and are editable by any admins with view edit permissions.

Open the view's menu by clicking or right-clicking the selected tab, then choose Share.

From there you can add individual teammates, set general or team access, and pick an access level for each. Teams are groups of admins and can be managed here.

View sharing is available for teams on the Business plan.

Reporting in Canny has gotten a big upgrade in the last couple weeks! The Reporting tab has a fresh look and is now organized into sections: Ideas, Autopilot, and Portal. Each tab opens with an overview and has a global date range picker so you can scope every tab to a specific time period.

The Ideas reporting tab aims to show you ideas worth looking into.

You can now also drill down into select numbers. Click on the metric to see the relevant ideas.

The Autopilot reporting tab shows you what Autopilot has been doing:

The Portal reporting tab shows you activity in your feedback portal:

It's most likely that you don't have the data to power those reports. Take a look at this help article to get your data flowing into Canny.