We’ve made three updates to how Salesforce works with Canny to help you manage feedback better:

See post statuses directly in the feedback widget so you don't have to check in Canny.

Add the feedback widget on account pages to see feedback across everyone on the account.

Add an internal comment when voting on behalf of a user. This is great for adding additional information to the request.

Canny for Salesforce is available on our Business plan. Learn more about the integration here. Reach out to our team if you're interested in upgrading!

For teams using Salesforce, you'll see two new columns when looking at opportunities associated with a post.

This is helpful additional context to have when considering features to build.

The Salesforce integration is available to teams on Canny Business.

Sometimes, additional context is essential to fully understand feedback. Now, you can require people to fill in the details field when creating posts.

This setting is available per board under Board Settings -> Create Post Form.

Once enabled, both end-users and admins will not be able to create posts without including details.

This setting is available for customers on all Canny plans.

You're now able to turn on/off translations for your feedback portal.

To adjust these settings, just head to your workspace preferences.

When enabled, users can choose to enable translations based on their browser's language settings, select a preferred language, or disable translations entirely.

Note: Translations are disabled by default for new teams.

Translations are available for teams on a paid plan. You can view our current pricing and plan information on our pricing page at canny.io/pricing.

Improve feedback discovery with Autopilot’s new Knowledge Hub. Autopilot gains a deeper understanding of your product, ensuring accurate identification of feedback. We recommend uploading documents like your help center, developer docs, and internal wikis.

With Knowledge Hub, Autopilot is smarter, leveraging your product documentation to make better decisions about feedback.

The Knowledge Hub is available for customers on the Canny Core plan and above. You can view our current pricing and plan information on our pricing page at canny.io/pricing.

For teams using the Canny Salesforce integration: votes will now be automatically added on behalf of the primary contact on an opportunity.

The Salesforce integration is only available on our Business plan. Please contact our team if you're interested in upgrading.

New Autopilot source alert! tl;dv connects to conferencing tools like Zoom and Google Meets, creates transcripts, summarizes notes, supports making clips, and more.

Canny Autopilot will look through tl;dv transcripts and capture feedback. Instantly quantify recurring requests from customers and prospects.

To get started, grab a tl;dv API key and paste it into your tl;dv integration settings page in Canny. From there, enable the Autopilot toggle so that Canny starts processing transcripts.

Read more about tl;dv on Autopilot in our help article.

This integration is available for teams on all Canny plans! Note that Autopilot-only integrations do not count towards integration limits.

Secure Identify is here to enhance the security of Canny Identify and protect against user impersonation.

Visit our guide for instructions on how to update your Canny Identify implementation.

While optional, we recommend enabling Secure Identify for better protection. It ensures your users can continue accessing their accounts seamlessly without extra steps.

Learn more about Secure Identify in this help article.

Canny Autopilot will now capture feedback directly from your Zoom call transcripts! Ensure no valuable customer insights slip through the cracks.

All you need to do is head to your Zoom integration settings to install the integration. From there, enable the Autopilot setting so that Canny starts processing transcripts.

Read more about Zoom on Autopilot in the help article.

This integration is available for teams on all Canny plans! Note that Autopilot-only integrations do not count towards integration limits.

With source filtering, you can choose which conversations or calls Autopilot processes. This will help you control what’s analyzed and optimize your credit usage.

We’re starting with Intercom, one of our most popular sources. This update lets you specify which team inboxes to send to Autopilot for processing. Go to your Intercom settings to set this up.

Note: If set to "All team inboxes", this will automatically include any new team inboxes made in Intercom. However, if you select specific team inboxes, new ones won't be added to the filter.

Learn more about Intercom team inboxes here.

If you have questions, our team is ready to help via live chat!