We’re continuing to make improvements to the Canny MCP server!

ChatGPT and Claude can now pull portal data alongside idea data for additional context.

We've also added two new tools: List Insights and List Idea Comments. List Insights lets AI tools access the insights tied to an idea. List Idea Comments lets them access the comments on an idea.

In longer conversations with LLMs, they can sometimes rely on older data rather than fetching fresh data from Canny. We've made changes to reduce this, so results stay accurate throughout a conversation.

Field values are communicated more clearly as well so AI tools can be confident in field values like monthly spend.

Merge ideas directly via the MCP server. This makes it easier to deduplicate and organize feedback without leaving your AI workflow.

The MCP server is available on the Pro plan and above for teams in the Ideas beta.

Use our Smart Replies feature to automatically respond to new feedback on your boards. With this update, you get more control over your replies and smarter default behaviors.

You can now create your own instructions for Smart Replies to use instead of its default behavior.

Head over to the Smart Replies section of your board settings. You'll find a new text box where you can add your own custom instructions. Updating this lets you do things like set your own tone of voice, provide canned answers, and share additional context to reference.

You'll see a set of sample instructions on your settings page. We recommend building off these.

Note: custom instructions fully replace the default behavior, so test them thoroughly before enabling. You can generate a response on the same page to see what the response would be.

If you'd rather stick with Smart Replies' default behavior, that's been upgraded too. These updates are designed to make it more human-sounding, relatable, and relevant. Here's what's changed:

Smart(er) Replies is available for teams on the Pro and Business plans. Learn more.

The Canny MCP Server lets AI tools securely interact with your Canny data using the Model Context Protocol (MCP). MCP provides a way for apps and AI models to communicate through a safe, permission-based interface. In simple terms: it’s a way to give an AI controlled access to Canny data.

The MCP Server currently works with ChatGPT and Claude.

With it, you can:

Learn more about how to set up the MCP Server in this help article.

The Canny MCP Server is available to teams in the Ideas beta on the Pro plan and above.

We're very excited to share Ideas with you! This major update gives your team a hierarchy for organizing feedback and planning work. It works with your existing feedback boards, so nothing changes for users.

Larger requests like "Reporting" can involve many smaller requests. Ideas connects them with a parent child hierarchy built around:

Groups house all your ideas, and insights live inside your ideas.

Ideas gives you an internal space to collaborate on feedback. Ideas can optionally be accessible via your feedback portal. This happens when:

You get a private workspace while your users use the portal experience they know.

Views are saved filters, fields, and sorting to accommodate your team’s workflows.

You’ll see default views in each group: Triage, Backlog, and Roadmap. You can also build custom views using any properties, including custom fields.

Auto-grouping uses Autopilot’s AI to triage new ideas based on your group descriptions. This keeps your workspace organized without manual sorting.

The Ideas beta is currently available to teams on our paid plans. Click on your profile in your Canny admin to see the "Join Ideas beta" option. If you need more time to trial Canny, reach out to our team to get you set up.

We’re excited for you to try Ideas and tell us what you think. If you have any feedback, feel free to reach out to our team or add your feedback here.

Dark mode is officially available for both your Canny admin and portal! By default, it will use your system preferences.

Go to your personal theme preferences to adjust the theme for your own admin view.

Go to your portal branding settings to adjust the theme for your end users.

Enjoy!

You can now manually send content to Autopilot in the form of plain text or CSV files. This is great if you're unable to integrate your sources directly.

Input your content and Autopilot will process it. Any feedback detected will be captured and deduplicated.

This is great for content like:

You'll find the Send to Autopilot option in your Canny admin navigation.

Copy and paste text that might have feedback in it. Specify who the feedback is from and optionally include a link back to the source to keep track of the origin.

Attach CSV files that contain feedback. Each line item is processed individually. Make sure one of the columns includes the user's email address so the feedback can be attributed accordingly.

Learn more about this functionality here.

Send to Autopilot is available for teams on any plan.

The "Send to Autopilot" Slack shortcut is here! Send messages to be processed by Autopilot so detected feedback will be captured and deduplicated.

This shortcut is great for:

Open the "more actions" menu from any message. Under shortcuts, click "Send to Autopilot". You may have to search for it.

A modal will open so you can specify who the feedback should be attributed to.

Once sent, the contents of the message will be queued for Autopilot. Any feedback found will be visible in your Autopilot inbox.

The Slack integration is available for teams on all plans.

More improvements to our Salesforce integration are now available. Check out part 1 here.

When adding votes from Salesforce, you can now include priority. Choose from "Must have", "Important", and "Nice to have".

Now, by default, links in the Canny Salesforce widget will go to the admin view.

If you are not an admin in Canny, links will go to the public view.

Canny for Salesforce is available on our Business plan. Learn more about the integration here. Reach out to our team if you're interested in upgrading!

We’ve updated our pricing to make it easier to get started with Canny and scale as you grow.

Pricing is now usage-based. You can still start for free, and only pay when you are collecting feedback from more tracked users.

We wanted to remove any blockers to your ability to capture feedback, so we've added these to all our plans, including Free:

When you upgrade to Pro, you'll unlock even more great features like Autopilot's Comment Summaries and Smart Replies.

Existing customers can stay on their current plan or switch to a new one at any time from the billing page. No action needed unless you want to change.

See our new pricing plans here.

Autopilot now supports filtering by Zendesk Group to choose which tickets get processed. This gives you more control over the tickets Canny so you can focus on what matters most.

Go to your Zendesk settings to set this up.

Note: If set to "Everything", Autopilot will automatically include any new groups made in Zendesk. However, if you select specific team inboxes, new ones won't be added to the filter.

If you have questions, our team is ready to help via live chat!