With source filtering, you can choose which conversations or calls Autopilot processes. This will help you control what’s analyzed and optimize your credit usage.

We’re starting with Intercom, one of our most popular sources. This update lets you specify which team inboxes to send to Autopilot for processing. Go to your Intercom settings to set this up.

Note: If set to "All team inboxes", this will automatically include any new team inboxes made in Intercom. However, if you select specific team inboxes, new ones won't be added to the filter.

Learn more about Intercom team inboxes here.

If you have questions, our team is ready to help via live chat!

We've expanded your options for credit top-ups in Autopilot. Previously, top-ups were fixed at increments of 100 credits, resulting in frequent $10 invoices. Now, you can choose larger credit buckets to top up less often and streamline your billing.

Head to your Autopilot usage settings to configure how many credits you want to top-up by.

We've updated the Segment Integration!

Prior to this, Canny only supported company name and ID through Segment Groups. Now, you can pass in custom company traits including monthly spend data through Segment Groups.

The Segment integration is available on our Growth plan and above.

Not all votes are created equal so we highly encourage you to pass custom fields into Canny. The Segment integration is an easy way to do that without needing help from your engineering team.

When Canny has custom information, you can do things like:

Many teams send custom fields directly into Canny via our SDK. You can send in company information and any other custom fields you'd like.

If you need any help with this, feel free to reach out to our team!

We're excited to expand support for more sources in Autopilot! For any sources we don’t support yet, you can now use our new Zapier action: .

The Scan With Autopilot action allows you to leverage thousands of apps on Zapier. Just configure the necessary fields and send it over to be processed by Autopilot.

For example, if you're using Google Forms to collect feedback for a new feature, you can create a Zap to send responses to Canny. Autopilot will then automatically capture feature requests and merge similar ideas, giving you instant insights.

We've made a few templates to get you started in your Autopilot settings but you can also build your own Zap with any other app.

Learn more about connecting sources via Zapier in our help article.

The Zapier Scan With Autopilot action is available for all plans. Each action costs either 1 credit (conversations) or 5 credits (calls). You can learn more about credits here.

Canny Autopilot now supports Freskdesk!

Freshdesk is a ticketing system built to help teams provide great customer service at scale. As one of the front-lines for customer communication, support teams are constantly getting feedback. Autopilot takes keeping track of feedback off support while making sure the product team gets the insights.

Installation is easy—check out our help article for instructions.

Autopilot refers to Canny's suite of AI-powered features. The suite currently includes: Feedback Discovery, Smart Replies, and Comment Summaries.

Freshdesk is the newest source we've added to Autopilot's Feedback Discovery to automatically capture feedback in tickets. If Autopilot detects that the request already exists in Canny, it will add a vote on behalf of the customer. Otherwise, it will create a new post. Let Canny handle the manual work so you can stay focused on uncovering insights.

Feel free to reach out if you have any questions!

: This integration is different from the one built by the Freshdesk team. Any issues related to that integration will need to be resolved by the Freshworks team.

If your team is using the Slack integration and have anonymous boards, you now have the option to hide aliases in Slack notifications.

Head to your Slack integration settings to adjust your settings. When the setting is on, aliases will show for boards that are anonymous. By default, the setting is off and Slack notifications will use names.

Note: Anonymous boards are available on the Canny Growth plan and above.

Introducing support for a whole new list of file attachments! Both admins and end-users can now attach these file types to Canny posts and comments.

Here's the updated list of file types Canny supports:

Image files are available to teams on all Canny plans.

All other file types are available to teams on the Starter plan and above.

We hope this helps your team better communicate with your customers!

Understanding what prospective customers are asking for is a great way to close more deals.

To help with that, Autopilot can now detect feedback in Gong transcripts. Sales teams no longer have to remember to track feedback for product teams to know what prospects are asking for.

To use the integration, connect Gong on the integration settings page, and then turn on Gong as a source in your Autopilot settings.

This integration is available for teams on all Canny plans! Note that Autopilot-only integrations do not count towards integration limits.

Don't use Gong? We're considering adding support for transcripts from other meeting tools. Please add your votes:

Microsoft will soon be making a breaking change to how Microsoft Teams apps function, and as a consequence, you will stop receiving Canny notifications unless action is taken. The change should take and no data will be lost.

Note: This will need to be done by someone with Owner permissions

If you have any questions, please reach out to our support team!

For teams passing in company data to Canny, your customers can now access a new "My Teams" filter. This shows all feedback that the viewer's teammates have posted or voted on.

This helps when you have few main points of contact across many people on an account. They can now be aware of what their colleagues have requested.

This feature is available for teams on all Canny plans!