We're starting to introduce some analytics in Canny so you can get a feel for your activity. Check out new charts for posts, votes, comments, and status changes in your admin home.
Interested in further insights? Please leave a comment on this post.
Note: The activity overview will only display if you're using Canny 2.0.
You can now link Opportunities in Salesforce to feedback in Canny! This is great for keeping track of how many deals rely on certain features.
To do this, start by adding the Canny component to your Salesforce Opportunities pages (instructions here).
From there, salespeople will be able to log features against opportunities.
From a post in Canny, click to see your voters list. From there, you'll be able to toggle to see linked Opportunities.
Canny will show the deal amount and status to see which opportunities your team can win.
This is how Canny can help your team prioritize high-value features!
Note: The Salesforce integration is only available on Canny Business. Contact us to get a quote.
When you have many votes on a post, it can be hard to understand what kinds of customers voted. By filtering the voters list by segment, you can get a clearer idea where the votes came from.
Just open your voters list and choose the segment you want to filter to:
Note: Segmentation is available on the Growth plan and above.
You can now filter to posts created within a select date range.
You can choose smart ranges that are relative to the current date or specify a fixed range.
Note: This is only available in Canny 2.0.
You can now specify information you want to sync into Canny from Salesforce.
This is great because prospects often don't have an account—meaning the Canny SDK can't identify them. Instead, information like title, deal size, etc. lives in Salesforce. Having that information in Canny is helpful for segmentation and prioritization.
How it works
From your Salesforce settings page, choose the fields you'd like to sync:
And that's it!
Canny will start pulling in that information which should be available to you shortly after.
Sometimes important information gets buried by other comments. For example, you might want to keep a status update visible at the top of a post.
Well, now you can! Admins can now pin a comment to the top of any post.
We've added the ability to export feedback depending on your filters! For example, you can export:
- Posts from all boards
- Posts with a certain tag
- Posts where you are the owner
- Any combination of the above
Just specify your filters and hit the download button:
Filters in Canny just got overhauled in Canny 2.0.
Saved filters allow you to create a "preset" using custom mix of filter parameters. This is great if you find yourself switching between sets of filter queries.
For example, you could create:
Filter A: "My Dashboard Requests"
- Only show posts from the "Feature Requests" Board
- Only posts assigned to me
- Only posts in the "Dashboard" Category
Filter B: "Security Issues"
- Only show posts from the "Bugs" and the "Mobile App" Boards
- Only posts in either Open or Under Review status
- Only posts tagged with the Security tag
Filter C: "Top VIP Requests"
- Only show posts from the "Ideas" Board
- Filter using the "VIP" user segment
- Sort posts by MRR (Monthly Recurring Revenue)
Check out our help article to learn more.
Canny now remembers the filters you were using last. Select the "Default" saved filter to revert back to the default.
Now you can save filters easily, you may not need to see the filters at all times. You can now easily collapse the filters column to save space and focus on the actual feedback.
You can now create new tags directly from the post view instead of going into tag settings!
Note: This is available in Canny 2.0 only
With our Salesforce integration, your sales team can send feedback to your product team without disrupting their current workflow.
This is a great way to stay on top of what prospects are asking for and close more deals!
From the Canny widget in Salesforce, sales people can add votes to existing posts or create new ones:
In Canny, you'll see links back to Salesforce next to voters:
Simple as that. Now, your sales team can easily check the status of a prospect's requests. And, your product team can prioritize based on what the sales team is hearing.
The Salesforce integration is available on our Business plan. If you're an existing customer and want to try it out, send us a message!