Roadmap
Changelog
Easily create new tags
improved
Feedback
You can now create new tags directly from the post view instead of going into tag settings!
2020-09-23 15
Note: This is available in Canny 2.0 only
Salesforce Integration
new
Integration
With our Salesforce integration, your sales team can send feedback to your product team without disrupting their current workflow.
This is a great way to stay on top of what prospects are asking for and close more deals!
From the Canny widget in Salesforce, sales people can add votes to existing posts or create new ones:
image
In Canny, you'll see links back to Salesforce next to voters:
image
Simple as that. Now, your sales team can easily check the status of a prospect's requests. And, your product team can prioritize based on what the sales team is hearing.
The Salesforce integration is available on our Business plan. If you're an existing customer and want to try it out, send us a message!
Company search
improved
Admin
We've updated the users search to include company results. Searching for a company will return the company profile as well as users from that company.
Selecting a company shows a list of feedback from across the whole account:
image
This is great for being able to pull up feedback during a customer call/chat.
Notes:
  • You need to send in Company data via our SDK
  • This only works in Canny 2.0
Microsoft Teams Integration
new
Feedback
The first version of our Microsoft Teams integration is now available! Subscribe to select boards and receive Teams channel notifications for events like new posts, comments, and vote milestones.
image
Set up is easy, head to our guide to get started.
This integration is available on our Growth plan and above.
Filter changelog widget by label
improved
Changelog
You can now filter the changelog widget to only show entries that have specified label IDs. This is great for when you have separate products and want to display a different changelog widget for each.
image
To get started, head to our widget customization docs here under "Filter the changelog".
Sort by MRR impact
new
Feedback
How much are features worth?
You can now view your feedback sorted by MRR impact. This is an easy way to see popular requests from paying customers.
What's very interesting is that you might have:
  • Feedback that has a
    low
    number of votes, but
    high
    MRR impact
  • Feedback that has a
    high
    number of votes, but
    low
    MRR impact
Give it a try!
mrr-sort
Notes:
Markdown! 🎉
new
Feedback
Markdown is here by popular demand!
Posts and comments now support
markdown
! To keep things simple, there's no preview mode or formatting toolbar. Just write your raw markdown syntax and submit.
Here's the syntax we support:
image
Voters modal + MRR total
new
improved
Feedback
The voters list shows you exactly which customers have shown interest in a feature. It includes more information like MRR, links to conversations via integrations, and vote date.
The voters list is now a lightweight modal for people using Canny 2.0:
image
If you're sending in MRR data for customers, you'll also see a sum of MRR across all voters. This'll help give you an idea of the impact of a feature.
image
If you haven't tried out Canny 2.0 yet, we'd love to hear your feedback! Opt in from your account menu:
image
Canny 2.0 Beta
new
Feedback
Changelog
Admin
Work on Canny 2.0 is underway and we'd love for you to try it out.
Our goal is to make managing your feedback easier:
  • Quickly navigate between posts
  • Search for posts across multiple boards
  • Preview your changelog entry while you draft it
  • More to come!
To try it out, click on your profile photo and opt-in:
image
​We'll be working hard to improve 2.0 before we fully switch over. We want to hear from you. Shoot us a message or create a request on our new Canny board for 2.0 feedback.
Track Feedback in Slack
new
improved
Feedback
Admin
Screen Shot 2020-04-20 at 8
On top of getting notifications from Canny in Slack, we have now made it possible to vote on behalf of your customers and create posts with a Slack slash command (/canny).
To learn how to install this new functionality in our help article. This feature is currently available to our customers on the Growth plan and above.
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