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Changelog

Follow up on the latest improvements and updates.

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new

Integration

Autopilot

Fathom and Grain for Autopilot

Connect Fathom or Grain so Autopilot can capture feedback from your external calls.
Insights are added to existing ideas or a new idea is created if no match is found. Product signals from customer conversations land in Canny with no work from your team.
fathom grain autopilot
Set up Fathom
  1. Go to your Fathom settings page
  2. Click "Connect Fathom" and go through authentication. Make sure the connecting account is able to view all the calls you want Canny to capture
  3. Canny pulls feedback from external calls in the past 30 days, then keeps syncing new calls automatically
Set up Grain
  1. A Grain workspace admin generates a Workspace Access Token in Grain under Settings → Integrations → API
  2. Paste that token into Canny on the Grain settings page
  3. Canny pulls feedback from external calls in the past 30 days, then keeps syncing new calls automatically

new

Ideas

View sharing

You can now control who can see and edit views in Canny Ideas. This is built for larger teams with many view and admins.
How it works
By default, the owner of a view is the user who created it. New views start out private to their owner. Existing views before this update are unchanged and are editable by any admins with view edit permissions.
Open the view's menu by clicking or right-clicking the selected tab, then choose Share.
share-1
From there you can add individual teammates, set general or team access, and pick an access level for each. Teams are groups of admins and can be managed here.
share-2
Access levels
  • Owner: Full control, including sharing and deletion
  • Can edit: Change the view's name, filters, columns, and sort
  • Can see: Open and use the view. Any changes are not saved.
Good to know
  • The default "All Ideas" and "Portal" views are always shared with the entire team
  • Admin roles and permissions takes precedence over view share settings. Therefore, contributor-level admins will not be able to edit view.
View sharing is available for teams on the Business plan.

improved

Upgraded reporting tab

Reporting in Canny has gotten a big upgrade in the last couple weeks! The Reporting tab has a fresh look and is now organized into sections: Ideas, Autopilot, and Portal. Each tab opens with an overview and has a global date range picker so you can scope every tab to a specific time period.
analytics
Ideas reporting
The Ideas reporting tab aims to show you ideas worth looking into.
  • Customer Requests report
    surfaces priority feedback alongside renewal date and risk.
  • Sales Pipeline report
    shows open opportunities that are linked to ideas and how much revenue you could earn.
  • Churned Revenue report
    surfaces features ranked by most churned revenue, so you can see what's potentially losing you customers.
  • Groups report
    shows the volume of feedback for each of your groups and the sums of associated revenue and opportunity revenue.
  • Theme trends
    shows popularity of trends across all your ideas over time.
You can now also drill down into select numbers. Click on the metric to see the relevant ideas.
Autopilot reporting
The Autopilot reporting tab shows you what Autopilot has been doing:
  • How many items it has processed and from which sources
  • How many new ideas and insights Autopilot captured
Portal reporting
The Portal reporting tab shows you activity in your feedback portal:
  • Overview of new feedback, votes, comments
  • Feedback that is stale (has an active status but hasn't been updated in more than four weeks)
  • Admin activity
  • Breakdown per board
Not seeing data in your reports?
It's most likely that you don't have the data to power those reports. Take a look at this help article to get your data flowing into Canny.

improved

Integration

Link Canny Ideas to Linear Projects

The Canny Linear integration now supports linking to Projects in addition to Issues. With the Linear integration installed, scroll down to the "Linked issues" section of any idea, search for the project name, and select the one you want.
Canny link to Linear Projects
You'll see a confirmation on the Linear side:
image
If you want statuses to stay in sync between Canny and Linear, set up your status mapping here.
The Linear integration is available to teams on any paid Canny plan.

improved

Admin

Ideas

Relative date filtering for ideas

Apply relative date filtering to your views so they automatically update as time passes.
Examples of how to use this filter:
  • Look at ideas created in the last 7 days to triage them
  • Show completed ideas in the last 30 days to show your team what has shipped in the last month
  • Show published ideas with no status change for more than 30 days to catch up on outdated ideas
How it works
  1. In any ideas view, open the filters
  2. Select any date field like created, due date, status changed, etc.
  3. Select option "is in range" and specify how many days.
Now the view will always be filtered to the last X days you specified.
relative-dates
Alternatively, use the presets like "this month" so the view is scoped to determined time ranges.
This is available for teams on all Canny plans.

improved

Admin

Ideas

MCP server updates

We’re continuing to make improvements to the Canny MCP server! It now has over 55 tools, with new ones spanning ideas, groups, users/companies, and portal.
mcp
Ideas
  • move_idea
    moves an idea under a new parent or into a new group
  • create_insight
    ,
    update_insight
    , and
    delete_insight
    manage insights, with priority supported on create
  • move_insight
    moves an insight to another idea (insights linked to a vote or comment can't be moved)
  • link_opportunity
    and
    unlink_opportunity
    connect or disconnect a HubSpot deal or Salesforce opportunity from an idea
  • create_view
    ,
    update_view
    , and
    delete_view
    manage saved views
Groups
  • retrieve_group
    looks up a single group by ID or urlName, which is faster than
    list_groups
    when you already know the identifier
Users and companies
  • create_user
    creates a new end user and returns their ID. Passing an email deduplicates against existing users
  • create_company
    creates a company with a domain and optional MRR or ARR
  • add_user_to_company
    associates a user with a sepcified company
  • remove_user_from_company
    removes a user's association from a specific company
Portal comments
  • list_portal_comments
    pulls paginated comments across all published ideas or scoped to one
  • create_portal_comment
    adds a top-level comment or reply on a published idea
  • delete_portal_comment
    removes a comment and its replies
The MCP server is available to teams on the Pro plan and above.

new

Integration

Feedback

Autopilot auto-links opportunities & deals

Autopilot now automatically links open Salesforce and HubSpot opportunities to the feedback it captures.
When Autopilot finds feedback in a customer conversation/call, it looks up the company in your CRM and attaches the relevant open opportunity. No more manual linking needed.
auto-opp
Note: Autopilot only links the opportunity when:
  • the company has a single open opportunity
  • the close date is in the future
  • the last activity happened within the past year
This is on by default for every team with Autopilot and a Salesforce or HubSpot integration installed.
Opportunities and deals are part of the Salesforce and HubSpot integrations, only available on Canny Business. Request a demo or reach out to our support team if you're interested in the Business plan.

new

Admin

Autopilot

Ideas

Run auto-grouping on demand

Autopilot automatically sorts new ideas into groups for you. If you have ungrouped ideas, you can now trigger auto-grouping manually.
Once your team has at least three groups, you'll see a button to run auto-grouping. Make sure your group descriptions are really good so Autopilot will be best informed.
auto-group
Learn more about groups in Canny here.

new

Feedback

Admin

Autopilot

Ideas beta available to customers on the Core plan

The Canny Ideas beta is now available to all teams on the Core plan (now legacy).
Ideas is the centralized home for all your customer feedback inside Canny. It's where your team prioritizes feedback coming in from sales calls, support conversations, and your feedback portal.
Feedback automatically triaged to the right team
Groups in Ideas represent your product areas or teams. As feedback flows in from Intercom, Slack, Gong, and your portal, Autopilot triages it into the right groups.
ideas-hierarchy
Connect feedback to revenue
Insights carry customer and company context so you can answer the questions that actually drive prioritization:
  • How much existing ARR is tied to this idea?
  • Which missing features are blocking your biggest deals and renewals?
  • How much closed-lost revenue last quarter mentioned this feature?
Learn more about Ideas in this help article
Join the beta
Click on your profile in your Canny admin to see the "Join Ideas beta" option. If you need more time to trial Canny, reach out to our team to get you set up.

new

Admin

Ideas

Manually create companies

Creating insights on behalf of companies is how you keep track of which customers are interested in a feature.
If you're able to sync in company information via a data source, we highly recommend that route. See Canny Identify to set up our SDK. This way, companies are automatically created, updated (ARR changes, admin changes, etc.), and you can pass in additional fields for segmentation (e.g. billing plan, NPS score, etc.).
We're now supporting manual creation of companies so:
  • Teams just starting out with Canny can see how things work without setting up syncing
  • Teams who are unable to get company data into Canny have an option to do it manually
How it works
When adding an insight, you'll see an option to create a new company.
create-company
Name and domain are mandatory. Optionally include their MRR/ARR.
create-company-2
Selecting a user will automatically associate that user with the newly created company. Users can be unlinked from a company from the users tab.
create-company-3
If you start with manual creation and sync data afterwards, Canny will attempt to dedupe companies with domain name.
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