Roadmap
Changelog
Filter posts by date range
new
Feedback
Admin
You can now filter to posts created within a select date range.
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You can choose smart ranges that are relative to the current date or specify a fixed range.
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Note: This is only available in Canny 2.0.
Sync customer data from Salesforce
improved
Integration
You can now specify information you want to sync into Canny from Salesforce.
This is great because prospects often don't have an account—meaning the Canny SDK can't identify them. Instead, information like title, deal size, etc. lives in Salesforce. Having that information in Canny is helpful for segmentation and prioritization.
How it works
From your Salesforce settings page, choose the fields you'd like to sync:
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And that's it!
Canny will start pulling in that information which should be available to you shortly after.
Pinned comments 📌
new
Feedback
Sometimes important information gets buried by other comments. For example, you might want to keep a status update visible at the top of a post.
Well, now you can! Admins can now pin a comment to the top of any post.
2020-11-11 11
Enjoy!
Export posts based on filters
new
Feedback
Admin
We've added the ability to export feedback depending on your filters! For example, you can export:
  • Posts from all boards
  • Posts with a certain tag
  • Posts where you are the owner
  • Any combination of the above
Just specify your filters and hit the download button:
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Improved filters! Saved, sticky, collapse!
new
improved
Feedback
Admin
Filters in Canny just got overhauled in Canny 2.0.
Saved Filters
Saved filters allow you to create a "preset" using custom mix of filter parameters. This is great if you find yourself switching between sets of filter queries.
2020-10-16 10
For example, you could create:
Filter A: "My Dashboard Requests"
  • Only show posts from the "Feature Requests" Board
  • Only posts assigned to me
  • Only posts in the "Dashboard" Category
Filter B: "Security Issues"
  • Only show posts from the "Bugs" and the "Mobile App" Boards
  • Only posts in either Open or Under Review status
  • Only posts tagged with the Security tag
Filter C: "Top VIP Requests"
  • Only show posts from the "Ideas" Board
  • Filter using the "VIP" user segment
  • Sort posts by MRR (Monthly Recurring Revenue)
Check out our help article to learn more.
Sticky Filters
Canny now remembers the filters you were using last. Select the "Default" saved filter to revert back to the default.
Collapse Filters
Now you can save filters easily, you may not need to see the filters at all times. You can now easily collapse the filters column to save space and focus on the actual feedback.
2020-10-13 15
Enjoy!
Easily create new tags
improved
Feedback
Admin
You can now create new tags directly from the post view instead of going into tag settings!
2020-09-23 15
Note: This is available in Canny 2.0 only
Salesforce Integration
new
Integration
With our Salesforce integration, your sales team can send feedback to your product team without disrupting their current workflow.
This is a great way to stay on top of what prospects are asking for and close more deals!
From the Canny widget in Salesforce, sales people can add votes to existing posts or create new ones:
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In Canny, you'll see links back to Salesforce next to voters:
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Simple as that. Now, your sales team can easily check the status of a prospect's requests. And, your product team can prioritize based on what the sales team is hearing.
The Salesforce integration is available on our Business plan. If you're an existing customer and want to try it out, send us a message!
Company search
improved
Admin
We've updated the users search to include company results. Searching for a company will return the company profile as well as users from that company.
Selecting a company shows a list of feedback from across the whole account:
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This is great for being able to pull up feedback during a customer call/chat.
Notes:
  • You need to send in Company data via our SDK
  • This only works in Canny 2.0
Microsoft Teams Integration
new
Feedback
The first version of our Microsoft Teams integration is now available! Subscribe to select boards and receive Teams channel notifications for events like new posts, comments, and vote milestones.
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Set up is easy, head to our guide to get started.
This integration is available on our Growth plan and above.
Filter changelog widget by label
improved
Changelog
You can now filter the changelog widget to only show entries that have specified label IDs. This is great for when you have separate products and want to display a different changelog widget for each.
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To get started, head to our widget customization docs here under "Filter the changelog".
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