Changelog

Follow up on the latest improvements and updates.

RSS

Here by popular demand, you users can now subscribe to email notifications for new changelog entries. All you need to do is dead to your changelog privacy settings and turn on "Email subscriptions".
Once that's on, you'll see a new "Subscribe" option on your changelog.
changelog-1
For each entry, you can decide whether email notifications will send when it is published.
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Learn more about this feature here.
Changelog notifications are available for teams on the Canny Starter plan and above.
We're super excited to share Autopilot with you!
Autopilot refers to Canny's suite of AI-powered features. You may have seen our releases for Smart Replies and Comment Summaries. Today, we're adding feedback discovery to the mix!
discovery
We all know tracking customer feedback is important. However, that doesn't need to be done manually. Autopilot automatically detects feedback in customer conversations so you can stay focused on uncovering insights.
How feedback discovery works
Head to your Autopilot settings to enable sources you want to extract feedback from.
Have feedback coming in from different sources? Send text in via our API endpoint and Canny will detect feedback there as well.
How credits work
Every Canny plan has a number of free credits each month. If you run out of credits and want to continue processing customer conversations for feedback, you'll need to buy credits. Head to your new Autopilot billing settings to set up your credit limit.
Thank you to everyone who shared feedback while Autopilot was in beta 💛 We're looking forward to even more feedback moving forward!
Sometimes, you might want to share more specific roadmap details with stakeholders who aren't Canny admins. Think: investors, VIP customers, leadership, etc.
Now you can invite non-admins to a read-only version of any roadmap.
In the Roadmap tab, open the filters drawer. From here, you can configure a view and invite people to it. The shared roadmap will only include the columns and posts you want, based on the view settings.
share-roadmap
Once invited, people will get an email with a link to the roadmap. Learn more about this feature in this help article.
This feature is available for teams on Canny Growth and above.
Introducing a new Canny report!
The customer requests report helps answer questions like:
  1. What is the status of requests from my accounts?
  2. What are accounts asking for that are at risk of renewing?
  3. What requests are customers with upcoming renewals asking for?
Optionally filter by other company fields like Renewal Risk, Renewal Date, and Account Owner. To see data in this report, you need to be syncing in company data via an integration or the Canny SDK/API.
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This report is available for teams on Canny Growth and above. Learn more
Company fields like MRR/ARR and renewal date are used in Canny to show helpful analytics for your team.
These fields are native to Canny but cannot be set manually. They must be synced in from the Canny SDK and/or integrations. The benefit here is that Canny is always up to date with your source of truth.
mapping
Head to your company fields settings page to set up your field mapping. Once values are synced, you'll be able to leverage those fields in Canny analytics.
Note: The MRR/ARR sync from Salesforce or HubSpot is now configured on this page.

improved

Integration

Enforce login with Okta

For teams using Okta, you now have the option to enforce logins via Okta. Simply head to your Okta integration settings to turn this toggle on:
enforce-okta
The Okta integration is available to teams on the Canny Business plan.
This long-anticipated feature is ready for beta!
The translations beta currently covers user generated content which includes posts, comments, changelog entries, and more. When your customers navigate to your Canny portal, they will now see content in their browser language or their chosen language in user preferences. Learn more
translation-example
To adjust language preferences, users can go to their profile > settings > and select a new language preference. Admins, this setting can be found in your personal preferences.
translation-settings
To start, the languages we're supporting include: Danish, German, Spanish, French, Italian, Dutch, Polish, Portuguese, and Russian.
If you're interested in joining the beta, reach out to our team. Note that translations will only be available to teams on the Starter plan and above.

improved

Admin

Prioritization

Select all roadmap items

We recently added support for a bunch of bulk roadmap actions including .CSV exports. Now, you can easily select all roadmap items and apply those actions.
2024-03-25 17

improved

Admin

Prioritization

Bulk export in roadmap prioritization

We've added another bulk action to admin roadmap prioritization: exporting! This enables you to share roadmap prioritization with people who aren't Canny admins. You can also save exports as a snapshot in time of your roadmap.
bulk-export
Bulk exporting is available on all roadmaps. Enjoy!
For teams who work across multiple Canny workspaces, you can now integrate all of them with a single Okta instance.
canny-to-okta
Just head to your Okta integration settings on each of your workspaces to connect the integration.
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