On your admin homepage, you'll see a new section on admins!
It shows a list of your Canny admins and how many posts, votes, and comments they've added in Canny. This includes feedback tracked on behalf of customers. Select a time range to narrow down to a specific period.
Seeing admin engagement helps leadership see who on your team is actively tracking feedback. If a customer-facing admin isn't tracking feedback, that might be a training opportunity.
This feature is available for everyone! Free-tier customers are limited to one month of history.
You can now merge users! To start, head to your Users tab in your admin view. From there, select a user profile you want to merge and search for the other profile.
Note: You cannot merge admin accounts or accounts synced in from integrations.
User merging is irreversible.
This feature is available for all Canny plans.
You can now set up automation so posts are automatically tagged if specified words are found in the post. This is helpful for your team to be able to triage posts to the right people.
To set up your first automation, head to your team's Automation settings. Create an automation rule by filling in the criteria.
Once the automation is live, new posts should be tagged based on your rules.
This is just the beginning for automation in Canny. Let us know what else you'd like to be able to automate!
This feature is available for teams on Canny Growth and above.
We're excited to announce… our Azure DevOps integration!
With this integration, your team can:
- Push Canny posts into Azure DevOps as new work items
- Link Canny posts with existing Azure DevOps work items
Set rules so that when a work item's status changes, linked Canny posts are updated as well.
Head to your Azure Devops integration settings to get set up. For more information on our Azure Devops integration, check out our help article.
The Azure DevOps integration is only available for people on our Business plan. Contact us to get a trial and a quote!
You can now easily merge multiple posts at the same time! Just shift + click multiple items to bring up the bulk options and select “Merge Posts”.
From there, you’ll see a modal to select which post you want to merge into.
Easy at that, enjoy!
Post fields in Canny make it possible to include structured information on posts. Canny already offered some default post fields like MRR, Category, and ETA.
Today we're introducing
custom post fields!
For example, you can create post fields for:
- Relevant product area
- Relevant objective/initiative
- Reproduction steps
- Link to design file
Once your team has created post fields, you can add up to three of them to your create post form and optionally make it a required field.
Check out this help article to learn more about post fields.
Custom post fields are only available for teams on a Growth plan or above.
By popular demand, we've released an integration with Linear!
With this integration, your team can:
- Push Canny posts into Linear as new issues
- Link Canny posts with existing Linear issues
- Set rules so that when an Issue's status changes, linked Canny posts are updated as well
Head to your Linear integration settings to get set up. For more information on our Linear integration, check out our help article.
The Linear integration is available on all plans although you'll need the Growth plan if you want more than one integration. Enjoy!
Your customers can now subscribe to your public changelog via an RSS feed! They can access the feed from your changelog page under the labels on the left side:
For more extensive products, it's helpful to have additional levels of organization. Now, you have the ability to create subcategories. Just like categories, you can configure them every board and they are available to end-users. A single post can only have one category (parent or subcategory).
To create subcategories, head to your board settings under the Categories tab. On the parent category, hit the subcategory icon to create subcategories.
You can now also reorder categories by dragging them around.
We hope this helps with organizing your feedback!
Often times, when you add a vote on behalf of a customer, you want to include additional context. Now, via the Slack integration, you can!
When adding a vote via the integration, you'll now see a new optional field to include an internal comment:
Once the vote is added, you'll see the internal comment, noting the context is on behalf of the voter.
This will make sure you don't lose track of important insights. We hope to introduce this functionality to other integrations in the future.