Changelog
Follow up on the latest improvements and updates.
RSS
new
Admin
Prioritization
Ideas
Ideas tab: Action fields and segmentation
Here are two update for the ideas tab: quickly send ideas to your project management tool and segment your views to focus on a specific group of customers.
Action fields
Instead of opening individual ideas to action on them, action fields allow you to do so from the table.

Supported actions
- Move idea (as a sub-idea)
- Merge duplicate feedback
- Push to your connected project management tools
From any ideas view, open the fields drawer and toggle on the action fields you want. You'll see that field as a column in your table and can do the action inline.
Action fields are available on all plans.
Segmentation
Apply a segment to any ideas view to focus on a specific group of customers, like enterprise accounts or companies with renewal risk. From any ideas view, click on the segment dropdown and choose the segment you want to apply.
With a segment applied, the view only shows ideas with feedback from companies in that segment. ARR, user count, company count, and insight count all recalculate for the segment, along with any scores built on top of them.

Notes
- Only company-based segments can be applied
- Ideas with no insights from the segment are hidden from the view
Segmentation is available on the Pro plan and above.
new
Admin
Ideas
Follow ideas
Get updates on the ideas you care about. Admins can now follow an idea to get notified when it gets a new insight or its status changes.

How it works
- Click the bell icon on any idea to follow it. You automatically follow ideas you create.
- Choose what you get notified about in Preferences > Notifications
Use the "For you" filter to build a view of every idea you follow.

This feature is available on all plans.
new
Integration
Feedback
Google Meet for Autopilot
Connect Google Meet so Autopilot can capture feedback from your external calls.
Insights are added to existing ideas or a new idea is created if no match is found. Product signals from customer conversations land in Canny with no work from your team.

Set up Google Meet
- A Google Workspace super admin installs Canny for Google Meet from the Google Workspace Marketplace
- In Canny, go to the Google Meet settings page and click "Sign in with Google"
- Select up to 10 Google Groups whose calls Autopilot should process, like sales or customer success and save
- Canny pulls feedback from external calls in the past 30 days, then keeps syncing new calls automatically
The Google Meet integration is available on all plans. Learn more in the help article.
improved
Integration
Feedback
@Canny in Slack

Our Slack integration just got big upgrade. Instead of old-style slash commands, you can now mention @Canny in any channel or thread and get it to:
Capture feedback in any thread
Say something like "@Canny track this on behalf of acme.com" and it'll capture the context, hand it to Autopilot for deduping, and reply with a link to the new or existing idea.
Create ideas or add insights
No need to leave the conversation. You can also modify fields like the owner and status.
Create users and companies
If a user or company doesn't exist in Canny yet, create them from Slack.
This update offers a more modern version of the Slack integration with a comfortable chat interface. Available on all current Canny plans.
new
Integration
Feedback
Fireflies.ai for Autopilot
Connect Fireflies so Autopilot can capture feedback from your external calls.
Insights are added to existing ideas or a new idea is created if no match is found. Product signals from customer conversations land in Canny with no work from your team.

Set up Fireflies
- Get a Fireflies API key
- Paste that key into Canny on the Fireflies settings page
- Canny pulls feedback from external calls in the past 30 days, then keeps syncing new calls automatically
new
Integration
Autopilot
Fathom and Grain for Autopilot
Insights are added to existing ideas or a new idea is created if no match is found. Product signals from customer conversations land in Canny with no work from your team.

Set up Fathom
- Go to your Fathom settings page
- Click "Connect Fathom" and go through authentication. Make sure the connecting account is able to view all the calls you want Canny to capture
- Canny pulls feedback from external calls in the past 30 days, then keeps syncing new calls automatically
Set up Grain
- A Grain workspace admin generates a Workspace Access Token in Grain under Settings → Integrations → API
- Paste that token into Canny on the Grain settings page
- Canny pulls feedback from external calls in the past 30 days, then keeps syncing new calls automatically
new
Ideas
View sharing
You can now control who can see and edit views in Canny Ideas. This is built for larger teams with many view and admins.
How it works
By default, the owner of a view is the user who created it. New views start out private to their owner. Existing views before this update are unchanged and are editable by any admins with view edit permissions.
Open the view's menu by clicking or right-clicking the selected tab, then choose Share.

From there you can add individual teammates, set general or team access, and pick an access level for each. Teams are groups of admins and can be managed here.

Access levels
- Owner: Full control, including sharing and deletion
- Can edit: Change the view's name, filters, columns, and sort
- Can see: Open and use the view. Any changes are not saved.
Good to know
- The default "All Ideas" and "Portal" views are always shared with the entire team
- Admin roles and permissions takes precedence over view share settings. Therefore, contributor-level admins will not be able to edit view.
View sharing is available for teams on the Business plan.
improved
Upgraded reporting tab
Reporting in Canny has gotten a big upgrade in the last couple weeks! The Reporting tab has a fresh look and is now organized into sections: Ideas, Autopilot, and Portal. Each tab opens with an overview and has a global date range picker so you can scope every tab to a specific time period.

Ideas reporting
The Ideas reporting tab aims to show you ideas worth looking into.
- Customer Requests reportsurfaces priority feedback alongside renewal date and risk.
- Sales Pipeline reportshows open opportunities that are linked to ideas and how much revenue you could earn.
- Churned Revenue reportsurfaces features ranked by most churned revenue, so you can see what's potentially losing you customers.
- Groups reportshows the volume of feedback for each of your groups and the sums of associated revenue and opportunity revenue.
- Theme trendsshows popularity of trends across all your ideas over time.
You can now also drill down into select numbers. Click on the metric to see the relevant ideas.
Autopilot reporting
The Autopilot reporting tab shows you what Autopilot has been doing:
- How many items it has processed and from which sources
- How many new ideas and insights Autopilot captured
Portal reporting
The Portal reporting tab shows you activity in your feedback portal:
- Overview of new feedback, votes, comments
- Feedback that is stale (has an active status but hasn't been updated in more than four weeks)
- Admin activity
- Breakdown per board
Not seeing data in your reports?
It's most likely that you don't have the data to power those reports. Take a look at this help article to get your data flowing into Canny.
improved
Integration
Link Canny Ideas to Linear Projects
The Canny Linear integration now supports linking to Projects in addition to Issues. With the Linear integration installed, scroll down to the "Linked issues" section of any idea, search for the project name, and select the one you want.

You'll see a confirmation on the Linear side:

If you want statuses to stay in sync between Canny and Linear, set up your status mapping here.
The Linear integration is available to teams on any paid Canny plan.
improved
Admin
Ideas
Relative date filtering for ideas
Apply relative date filtering to your views so they automatically update as time passes.
Examples of how to use this filter:
- Look at ideas created in the last 7 days to triage them
- Show completed ideas in the last 30 days to show your team what has shipped in the last month
- Show published ideas with no status change for more than 30 days to catch up on outdated ideas
How it works
- In any ideas view, open the filters
- Select any date field like created, due date, status changed, etc.
- Select option "is in range" and specify how many days.
Now the view will always be filtered to the last X days you specified.

Alternatively, use the presets like "this month" so the view is scoped to determined time ranges.
This is available for teams on all Canny plans.
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