Changelog

Follow up on the latest improvements and updates.

RSS

We’ve updated our pricing to make it easier to get started with Canny and scale as you grow.
Pricing is now usage-based. You can still start for free, and only pay when you are collecting feedback from more tracked users.
Lower entry points
new pricing
  • Free plan now includes 25 tracked users and many features that were previously paid
  • Paid plans start at $19/month with 100 tracked users and additional features
Fewer limits, more features
autopilot callout
We wanted to remove any blockers to your ability to capture feedback, so we've added these to all our plans, including Free:
  • Unlimited Autopilot usage
    - let AI capture and deduplicate feedback for you
  • Unlimited feedback integrations
    - pull in insights from tools like Intercom, Slack, Help Scout, and more
  • Minimum 5 seats included
    - invite more teammates to help manage feedback
  • Unlimited contributor seats
    - let your whole team get involved
  • Unlimited posts & boards
    - plan and prioritize feedback however you like
When you upgrade to Pro, you'll unlock even more great features like Autopilot's Comment Summaries and Smart Replies.
Existing customers can stay on their current plan or switch to a new one at any time from the billing page. No action needed unless you want to change.

improved

Integration

Feedback

Autopilot

Autopilot source filtering: Zendesk

Autopilot now supports filtering by Zendesk Group to choose which tickets get processed. This gives you more control over the tickets Canny so you can focus on what matters most.
Go to your Zendesk settings to set this up.
inboxes
Note: If set to "Everything", Autopilot will automatically include any new groups made in Zendesk. However, if you select specific team inboxes, new ones won't be added to the filter.
If you have questions, our team is ready to help via live chat!

improved

Integration

Admin

Canny for Salesforce improvements

We’ve made three updates to how Salesforce works with Canny to help you manage feedback better:
See statuses on posts
See post statuses directly in the feedback widget so you don't have to check in Canny.
SFDC Show post status
Enhanced account view
Add the feedback widget on account pages to see feedback across everyone on the account.
Comment with vote
Add an internal comment when voting on behalf of a user. This is great for adding additional information to the request.
comment on behalf
Canny for Salesforce is available on our Business plan. Learn more about the integration here. Reach out to our team if you're interested in upgrading!

improved

Integration

Feedback

New columns for opportunity revenue

For teams using Salesforce, you'll see two new columns when looking at opportunities associated with a post.
  1. Type of opportunity (e.g. Existing Business, New Customer, etc.)
  2. Owner (Salesforce user assigned to the opportunity)
This is helpful additional context to have when considering features to build.
sfdc-opp-cols
The Salesforce integration is available to teams on Canny Business.
Sometimes, additional context is essential to fully understand feedback. Now, you can require people to fill in the details field when creating posts.
This setting is available per board under Board Settings -> Create Post Form.
details-required
Once enabled, both end-users and admins will not be able to create posts without including details.
details-required-public
This setting is available for customers on all Canny plans.

improved

Feedback

Admin

Workspace translation settings

You're now able to turn on/off translations for your feedback portal.
To adjust these settings, just head to your workspace preferences.
translation-toggle
When enabled, users can choose to enable translations based on their browser's language settings, select a preferred language, or disable translations entirely.
translations
Note: Translations are disabled by default for new teams.
Translations are available for teams on a paid plan. You can view our current pricing and plan information on our pricing page at canny.io/pricing.

new

Feedback

Autopilot

Knowledge Hub for Autopilot

Improve feedback discovery with Autopilot’s new Knowledge Hub. Autopilot gains a deeper understanding of your product, ensuring accurate identification of feedback. We recommend uploading documents like your help center, developer docs, and internal wikis.
How it works
  1. Head to your Knowledge Hub in settings to upload your documents.
knowledge-hub
  1. When Autopilot detects that a customer is asking for an existing feature, it will show up in your Autopilot inbox with a "Existing feature" label. If you're in automated mode, the suggestion will automatically be dismissed.
existing-feature
With Knowledge Hub, Autopilot is smarter, leveraging your product documentation to make better decisions about feedback.
The Knowledge Hub is available for customers on the Canny Core plan and above. You can view our current pricing and plan information on our pricing page at canny.io/pricing.
For teams using the Canny Salesforce integration: votes will now be automatically added on behalf of the primary contact on an opportunity.
How it works
  1. Make sure your opportunities have a primary contact
  2. When linking a Canny post to an opportunity, a vote will also be added on behalf of the primary contact
sfdc-opp-vote
The Salesforce integration is only available on our Business plan. Please contact our team if you're interested in upgrading.

new

Integration

Feedback

Autopilot

tl;dv on Autopilot

New Autopilot source alert! tl;dv connects to conferencing tools like Zoom and Google Meets, creates transcripts, summarizes notes, supports making clips, and more.
Canny Autopilot will look through tl;dv transcripts and capture feedback. Instantly quantify recurring requests from customers and prospects.
tldv-integration
To get started, grab a tl;dv API key and paste it into your tl;dv integration settings page in Canny. From there, enable the Autopilot toggle so that Canny starts processing transcripts.
Read more about tl;dv on Autopilot in our help article.
This integration is available for teams on all Canny plans! Note that Autopilot-only integrations do not count towards integration limits.

improved

Feedback

Admin

Secure Canny Identify

Secure Identify is here to enhance the security of Canny Identify and protect against user impersonation.
Visit our guide for instructions on how to update your Canny Identify implementation.
While optional, we recommend enabling Secure Identify for better protection. It ensures your users can continue accessing their accounts seamlessly without extra steps.
Learn more about Secure Identify in this help article.
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