Autopilot source filtering: Zendesk

Autopilot now supports filtering by Zendesk Group to choose which tickets get processed. This gives you more control over the tickets Canny so you can focus on what matters most.

Go to your Zendesk settings to set this up.

Note: If set to "Everything", Autopilot will automatically include any new groups made in Zendesk. However, if you select specific team inboxes, new ones won't be added to the filter.

If you have questions, our team is ready to help via live chat!