Freshdesk on Autopilot

Canny Autopilot now supports Freskdesk!

Freshdesk is a ticketing system built to help teams provide great customer service at scale. As one of the front-lines for customer communication, support teams are constantly getting feedback. Autopilot takes keeping track of feedback off support while making sure the product team gets the insights.

Installation is easy—check out our help article for instructions.

Autopilot refers to Canny's suite of AI-powered features. The suite currently includes: Feedback Discovery, Smart Replies, and Comment Summaries.

Freshdesk is the newest source we've added to Autopilot's Feedback Discovery to automatically capture feedback in tickets. If Autopilot detects that the request already exists in Canny, it will add a vote on behalf of the customer. Otherwise, it will create a new post. Let Canny handle the manual work so you can stay focused on uncovering insights.

Feel free to reach out if you have any questions!

: This integration is different from the one built by the Freshdesk team. Any issues related to that integration will need to be resolved by the Freshworks team.