Smart Replies

Canny's first AI-powered feature! Oftentimes, users will give feedback that doesn't include enough details or context. What's the use case? How can the bug be reproduced? Admins then need to go in and reply with clarifying questions.

With Smart Replies, within two hours after a post is created, Canny will automatically reply to collect more details:

Just head to your board settings to turn on Smart Replies. They are a board-specific setting so you'll need to turn this on for each board. In settings, you can specify an admin for the smart reply to come from. Alternatively, you can create a new admin account if you want the reply to come from a separate profile. Learn more

Available for teams on the Growth plan and above.