Put your feedback on Canny Autopilot

We're super excited to share Autopilot with you!

Autopilot refers to Canny's suite of AI-powered features. You may have seen our releases for Smart Replies and Comment Summaries. Today, we're adding feedback discovery to the mix!

We all know tracking customer feedback is important. However, that doesn't need to be done manually. Autopilot automatically detects feedback in customer conversations so you can stay focused on uncovering insights.

Head to your Autopilot settings to enable sources you want to extract feedback from.

Have feedback coming in from different sources? Send text in via our API endpoint and Canny will detect feedback there as well.

Every Canny plan has a number of free credits each month. If you run out of credits and want to continue processing customer conversations for feedback, you'll need to buy credits. Head to your new Autopilot billing settings to set up your credit limit.

Thank you to everyone who shared feedback while Autopilot was in beta 💛 We're looking forward to even more feedback moving forward!