Andrew Rasmussen: Looks great! When will this hook into intercom?

Xanthic Wildebeest: Thanks! Good question.

We definitely see the value in integrating and staying synced with the various services that store our customers' user data. Intercom is high on the list, and we've already spent some time looking into how it'd work.

That being said, it's a big project. We're currently prioritizing low hanging fruit + polishing what we've got so far while putting together our marketing strategy. Once we've got any updates, you'll be first to know since you voted on https://feedback.canny.io/integrations/p/intercom.

Andrew Rasmussen: Is it possible yet to post on someone else's behalf, or just vote?

Corresponding Echidna: Just vote, so the flow would be:

It feels pretty weird to see a post by you that you didn't write.

Andrew Rasmussen: fair enough. Then the title of this post is a little misleading.

In terms of my workflow, I've had several cases so far where I've added "as submitted by…" in the description to show that I personally didn't submit the request (which would also be weird in some cases).

Corresponding Echidna: I hear you. I updated the title of this post and created a separate one for your feature: https://feedback.canny.io/feature-requests/p/be-able-to-post-on-behalf-of-your-users

I suppose if we have this feature, I would have been able to submit it on your behalf. cc product genius Sarah Hum, curious to hear her thoughts.

We do aim to maintain as much simplicity as possible while building out more features / functionality. There's always the lingering concern of making things more complicated in exchange for only a little bit of added value.

Corresponding Echidna I think the current flow makes the most sense. Although I understand your intent, I would be quite shocked to see something posted on my behalf.

I'd recommend you either:

a) Make a post and add their vote (as Andrew recommended)

b) Link the person to your board so they can submit their own request. We've been doing this ourselves as it also helps educate them for their future requests.

Happy to hear further thoughts!

Sarah Hum: yeah I agree with you both. An off-hand situation doesn't warrant introducing a new feature. 👍

😊 great. Always happy to talk about how we can do better though!

Sarah Hum: looks awesome. I would like the intercom integration still!

Sarah Hum: This looks great!

Sarah Hum: After using Canny for a while and doing customer support, I can now confirm I have a need for this integration and facility

Sarah Hum: We don't use Intercom, so that particular feature wouldn't make a difference to us. The email seems fine, but we'd like a way to vote without requiring email if that means they would get an email notification.

Iron grey Parrot: Interesting, what's the value in that? Just to keep track of how many people want something, but not who? Why wouldn't you want to send them an update? How would you avoid voting twice on behalf of the same user?

Just trying to understand your use case a bit better. Appreciate you sharing so much already.

Andrew Rasmussen: Sure! We'd like to include the name for tracking purposes but don't necessarily want them to be notified because we won't want everyone to have access to the board. We don't want customers necessarily expecting that we'll add a feature in the near future simply because it's been requested numerous times (i.e. don't want to get in the position of giving customers unreasonable expectations). Perhaps this could be solved with a checkbox that we could select when voting on behalf of a user to notify or not notify that user.

Thanks for your insights Iron grey Parrot, I've created a post for this here: https://feedback.canny.io/feature-requests/p/option-not-to-notify-all-voters

Andrew Rasmussen: Thanks Andrew! This feature would help us out a lot.