224
Rename and edit users from the Canny interface
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Sabik Ali
Yes, superadmins should be able to have elevated access to these feaures
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Mark Alayev
This makes the company feature practically useless. The assumption is that users are only being entered through systematic ways such as API or through the JS integration. The reality is that a lot of business users and workflows require us to do it on the behalf of our customers (users). I think you can prioritize this feature up if you just see the average number of feedback by user in the cohort of Users created through the admin panel vs API.
We literally can not group users together under company. And cannot see all the feedback from one company. Not to mention the fact that when you click on a user's feedback, it takes you to the feedback page, so you have to keep going back and forward, or alternatively right click and open a new tab.
I pinged you guys on Intercom as well. This is really important for us and you are the crux of our whole customer feedback process right now.
Sarah Hum
Hi Mark, thanks for sharing your thoughts here. Can you be more specific about which workflows require you to add users manually?
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Mark Alayev
Sarah Hum: We often times have weekly or bi-weekly calls with customers that are currently being onboarded, or customers that are part of our Customer Advisory counsel. The individuals that give us the feedback don't always exist in Canny because they haven't looked at the Feedback page through the product. We are a B2B product and often times the admins may be the most active through the actual platform. We find that people that aren't directly involved in the purchasing process tend to be less motivated to put their information.
Other times, they may have not seen the feedback tab inside the product or the feedback link the footer page of the marketing website. So adding them ourselves through Canny during a phone call is a great way for them to find out about it. This is going to help you get a lot more users into your platform ultimately, if we can manage users.
I'm happy to join your Customer Advisory counsel as well and provide feedback verbally. You will see that I have at least 10 tabs of Canny open and a workspace that has become a lot more active recently.
Sarah Hum
Mark Do these people all have accounts in your product? If so, are you able to put our identification/SSO script on your landing pages/product itself so they are tracked even if they don't visit the feedback page? That way they should show up in the list when your team goes to add feedback on their behalf.
The main reason we want to have identity go through the API/integrations is so you don't have a standalone record of users in Canny. Ideally you have a source of truth and we just pull from that source. This way if things change (their email, monthly spend, company name, etc.), Canny can automatically update.
Of course there'll still be times when someone might need to be created manually but that should be rare.
Hope this all makes sense!
Sarah Hum
Zack Olivas
This is needed.
R
Rafi
2030
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Mark Alayev
Rafi: looks like it - at least we are 3/10 years on our way.
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Ben Eisenberg
Our sales team manually created some users and forgot to add their emails and now we need to manual recreate the users.
Chris Brisson
Please add this! My users put their email addresses for everyone to see. Not good!
Sarah Hum
Merged in a post:
Edit the username of a comment author
prypjatsyndrome
Currently I move all comments from my old loopedin.io account to my new canny.io account. I want to edit the author of each comment to an existing / not yet existing username.
prypjatsyndrome
This is needed. Currently I move from loopedin.io to canny.io and I also moving all users. I need to edit the mail adress!
Sarah Hum
prypjatsyndrome: Hi there! Can you elaborate on how you're moving users over and why you need to edit mailing addresses?
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Ankit Aggarwal
This is very important for us since we seemingly cannot associate a person with a specific company / customer and then can't categorize feedback based on company / customer
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