We have 4000+ SMB customers in Taiwan, Singapore, etc who use Chinese as their primary or sole working language. Intercom is natively integrated in our SaaS tools for Support, and our CS team handles 200-600 Intercom sessions per day with biz customers, in Chinese.

We'd like to use the sweet "Reply to Voters" function to let our business customers know _in Chinese_ when there's an event or status change.

Some characters can not be recognized as normal characters sometimes, in the screenshot case, one of the '刚' became �� after posted.