I see this is an old ask -there is a new competitor (acute) that has integration into messenger/operator in Intercom so that users can not only see and leave feedback, but also the roadmap... I really don't want to have to switch over. Can we get a timeline on this?

This is our workflow … I have a Bot that launches when customers open up the chat… I make them choose between the following choices (Question, Issue, Feature Request, etc.)… If they choose Feature Request, I’d love to insert App > Canny - But it isn’t an option. This option exists in other places, but not here. Check out photos. Thanks.

Yes, please! The use case for this is that we would like to conditionally solicit feedback from users based on the NPS score

Yes, as much integration as Intercom as possible.

Very cool integration idea, take my upvote!