Link support tickets to Canny posts and see what customers have requested in their Help Scout profiles. https://www.helpscout.net
We recently moved from Zendesk to HelpScout. It would be awesome if we could use the feedback we receive from HelpScout.
When a customer expresses a feature request through Helpscout, I would want to be able to add them to the list of people who will be notified of the release of a feature if it already exists. If it does not already exist, I would want to be able to create the feature request and add them to it from within Helpscout.
I'm also super interested in being able to see Canny content inside user profiles in Help Scout
It would be great if in Beacon I could do something like you do with Intercom and your "give feedback" button.
Also, if folks submit a feature request it could be appended to their Help Scout profile (Just like any email we get from them).
@Noah Heller: Hey Noah, thanks for sharing your thoughts.
I don't think Help Scout supports the "in-app" view but you would be able to add a link straight to your Canny site (see image).
Adding it to their profile definitely sounds do-able.
Pretty excited about this one, especially with Help Scout's new Beacon stuff coming out. How would you all want this to work?