Link support tickets to Canny posts and see what customers have requested in their Help Scout profiles. https://www.helpscout.net
This might cause, that I will start using canny :-)
Please make this happen so we don't have to switch our support team's workflow to Intercom!
Open for it too!
Are there any plans to implement this in the near future? Looks like the most popular request for integration, but has been open for 4 years.
Would be awesome to see a Help Scout integration with Canny! ❤️
A Help Scout integration would be fantastic. Currently our support team tags Help Scout conversations according to bugs or feature requests so that we can follow up with those folks after the resolution. If it was possible to add feedback directly into Canny from Help Scout, then we would be able to follow through on feedback more consistently than we do now by manually curating Help Scout tags.
From Canny's perspective, I would also think that a direct Help Scout integration would increase the number of tracked users on the feedback boards. Team members would provide more first-hand feedback directly from users and less second-hand feedback would be posted through the team's own Canny accounts.
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When a customer expresses a feature request through Helpscout, I would want to be able to add them to the list of people who will be notified of the release of a feature if it already exists. If it does not already exist, I would want to be able to create the feature request and add them to it from within Helpscout.
Gabriel Gallagher: Yes, this is what we would like to see also!