Internal Comments | Feature Requests

Internal Comments

complete

Teal blue Flamingo

Add private notes to public-facing Posts for easier team communication about features and feedback.

Profitable Mackerel

Sarah Hum this feature just appeared on our canny board in the last week and has caused a lot of confusion for our team. It would be great if it would default to public instead of internal as I believe internal comments can only be seen by Admins - is that correct? There have been a lot of comments that have been missed by integral stakeholders as a result of this feature as no one notified us that this feature would be rolled out and the majority of users did not notice and do not know that they need to toggle the radio button every time they make a comment.

Sarah Hum

Hi Profitable Mackerel, sorry for the surprise here. That's correct, internal comments can only be seen by Admins.

To shed some light, this internal comments feature has been available for a couple years now. We just recently switched it so that comments are internal by default and you need to toggle it to be public. We made this change because an accidental internal comment is much less damaging than accidental public comments where it's possible that hundreds of people are notified via email. It's unlikely that we'll make the switch back but I'm confident your team will get the hang of it. Hope that makes sense!

Sarah Hum

marked this post as

complete

Internal comments are live for anyone on Canny Growth and above! You should now see a new tab in your admin comment composer. Check out our changelog for more info.

Rosso corsa Caterpillar

yess please. I'm using canny in a new way for internal communication. Can be super helpful.

Printed Crow

Wooohooooo!!!

Chosen Kingfisher

This will be wildly helpful. The only thing that would make this better is permission levels to control who can and can't see and post. We have this same feature in our support desk but it has happened where the support agent forgot to mark the note as private and not public. I am interested to see what this looks like.

Wet Swordfish

Brilliant!

Sarah Hum

marked this post as

in progress

We're excited to start working on internal comments! They'll be a great way for your team to chat about requests behind the scenes. Let us know if you have additional thoughts while we build this out.

Eburnean Salamander

Sarah Hum: please put this and this one on the starter paid plan. would sooo help me and my team scale up to growth.

Sarah Hum

Hi Eburnean Salamander, the internal comments feature has been out now for a while. It is on our Growth plan though and that isn't likely to change anytime soon. Sorry!

Extraordinary Cheetah

This would be super useful. We would use this not only to leave notes/discuss with the team but to link to our github issues or project management tasks so all info is linked together nicely. We don't use Jira.

Wet Swordfish

This is essential to our adoption of Canny

Printed Crow

If I were to prioritize one new feature to ask for - this is it. Right now I have to bridge our bug tracking system with Canny and it is a manual and archaic process. Would strongly prefer to just have Canny as the single source of truth for all of our product updates. Bonus for you is that it increases our engagement with your product.

Sarah Hum

Thanks for escalating this Printed Crow. We're excited about this one as well. Hoping to prioritize it soon!

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