Custom email domain for outgoing emails | Feature Requests

Custom email domain for outgoing emails

complete

Red Jellyfish

Allow outgoing emails to be branded with company email domain vs canny.io. Have SPF/DKIM settings for deliverability.

Daniel Murray

marked this post as

complete

Howdy all, 
We've just released support for sending emails from a custom email domain! You can read more about it here.
The feature is available on our Business tier. Shoot us a message and our team is happy to put together a quote.

Daniel Murray

marked this post as

in progress

Howdy all,
I'm working on making it possible for your outgoing emails come from a custom domain. I'm hoping to get it shipped in the coming weeks, stay tuned!
Dan

Tomato Cobra

😍

Latin Locust

Personally, I consider my report of this issue to be a bug report and not a "feature request". In my case, when I click on the link from canny.io it doesn't honor the shared login system so it makes the button effectively broken and frustrating for end users.

If sending emails as canny.io is the expected and correct behavior than I'd like to know what I can change about my Canny configuration to make sure my customer's don't see a locked out screen when they follow the link.

Chocolate Louse

I totally support this. Our users are in the app and they know nothing about Canny. They have never registered for Canny (which is awesome!) and they got to vote for things right in the app. So the emails from Canny make no sense for them.

Perfect Junglefowl

This is an imperative one for sending e-mails. Most people are on high-alert for phishing and spam these days; e-mails branded with my companies logo, coming from 'canny.io' are more than likely going straight to the trash can.

Dutch Elk

Same experience here, getting reports from customers considering these mails as spam.

Andrew Rasmussen

Dutch Elk: Hi Nik, thanks for reporting this. Can you clarify whether our emails are arriving in the spam box, or if customers just believe they're "spammy", but they are properly delivered to their inbox?

Dutch Elk

Andrew Rasmussen: they are properly delivered. I think customers believe they are spammy because they don't recognize the from address (hello@canny.io).

Simple Sloth

Hello@canny.io does work for enterprise software.. most of customers are considering this as spam emails..

Gold Limpet

Or at least just to send in behalf of us.

Peach Sturgeon

Even just custom branding would be great