Andrew Rasmussen: Keeping control of our data, and be able to move everything if you close or change Canny's business model is important.

The important part for you, I would pay more for this.

Dutch white Egret: Hmm, what does data security have to do with hosting Canny on a custom domain? It'd still be hosted by us, just on your website, via CNAME or something.

We have an API (https://canny.io/docs/api) where you can easily get all your data out if you ever need to. Or just email me and I'll export a board to CSV/JSON for you.

Andrew Rasmussen: Sorry for not being clear enough. I meant keeping control of URLs and consequently search engine traffic. For example, at ConferenceBadge.com we use a third party service to host our FAQ (http://help.conferencebadge.com/), we would have never done it without the ability to keep control of the URLs.

Early on I didn't think too much about this for Missive and Canny, but the more we answer questions on Canny to more content we create, the more content gets indexed in Google. Ideally, I want to control this.

> Keeping control of our data, and be able to move everything if you close or change Canny's business model is important.

.... while retaining search engine ranking and traffic.

Dutch white Egret: We're curious about this as well. We've just setup a custom domain (thanks Andrew Rasmussen) here:

Does this mean Google will associate the content on there with our site, even though it is still accessible via the original canny subdomain:

Or is there / should there be a way to redirect traffic from the latter to the former? Would love to understand the search / indexing implications about this.

Quail Puma: Andrew Rasmussen Do you guys offer auto 301 redirection from old URL to new ones? I will wait until you do to use the feature.

Dutch white Egret + Quail Puma: Sorry for the delay here! As long as Google can find a link to help.canarymail.com, it will crawl and index that site.

We don't do any 301 redirection yet. I've filed a separate post for that.

Andrew Rasmussen: Tks, not saying Google auto penalizes this behavior, but it's not good practice. I might be wrong. https://support.google.com/webmasters/answer/66359?hl=en

Dutch white Egret: Yeah, we should definitely do the 301. We should probably also periodically check the custom domain to make sure it's set up properly. Otherwise we'd be redirecting to a broken link in certain cases.

Andrew Rasmussen: Don't forget SSL (currently custom domains can only be accessed over http, not https) - should we create a separate request for that?

Quail Puma: https://feedback.canny.io/feature-requests/p/ssl-for-custom-domains

Just made one for it!