Be able to attach other file types
planned
G
Gunmetal Crawdad
Sometimes I want to attach more than just an image to help my users see the issue. Sometimes a PDF with some larger details would be easier to show. Sometimes a video (see https://feedback.canny.io/feature-requests/p/video-attachments).
Being able to do this would also allow the community to serve as a an ad-hoc support service.
Sarah Hum
planned
Planning to look at supporting more file types as attachments in Q2! Let us know which file types are important to your team.
A
Aware Meadowlark
Sarah Hum
Desired File Types:
Microsoft Office Documents (.doc, .xls, .ppt, etc...)
Autodesk Files (.dwg, .rvt, .rfa)
.pdf
.txt
G
Gamboge Chicken
Sarah Hum Thank you! My product is a 3D model viewer, and the file types usually associated with feedback are:
.gltf, .glb, .bin, .ktx2, .png, .webp, .avif, .exr, .hdr, .jpg, .jpeg
However, just .ZIP would be enough by itself. GitHub issues supports .ZIP archives, but not some of these others formats, so uploading a .ZIP archive is a good catch-all.
K
Kelly green Woodpecker
Aware Meadowlark, Yes to all of this listed! When can we have this.
V
Voluntary Ant
Sarah Hum Video files, screen recordings and the likes.
P
Prepared Armadillo
We'd really like this feature 🙏 we post videos all the time.
H
Honest Butterfly
We would like to collect log files from users, which are often unwieldy to provide inline. This is pretty basic functionality: would love to see at least text file attachments supported.
W
Wineberry Reptile
Waiting for this feature ! Our users must submit documents to support too
G
Gamboge Chicken
This feature is very important to me as well. My project reads and writes files, and my users' bug reports are almost related to these files.
L
Lava Gopher
This one would be so useful, and allow users to submit documents to support a feature request.
L
Lichen Dinosaur
Hi Canny, for our use case we would live to have log files or additional files such as CSV added as we can directly update/receive it from our customers
Sarah Hum
Merged in a post:
Attach files
L
Lavender Piranha
Be able to attach files to requests rather than just jpgs/pngs
H
Hollywood cerise Marmoset
I think this feature request is too broad. To be able to upload .txt files for a bug reporting tool seems essential. This is a universal format for logs which are a requirement for diagnosing many types of bugs. It means Canny.io is missing out on being a tool for most types of software development and is primarily focusing on web apps.
I agree videos and other things might be nice. There is always option to upload this to the cloud and have them link here. Getting someone to track down a log file is already a lot to ask, but then asking them to use a cloud provider for a 15KB file is way too much to ask a user.
I loved the concept and implementation of Canny. I was going to start with the Growth plan and then swap over to Business plan after experimenting with this for a few months. Unfortunately this feature alone is the blocker for us why we can't proceed.
D
Drab Unicorn
Definitely a valuable feature to have. Currently I have to ask my clients to send me PDF (or other unsupported type) files via email to get additional context. This hinders the feedback process as I can't centralize the feedback artifacts in Canny. Only supporting image file types (gif/jpg/png/webp) is too limiting.
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