Be able to attach other file types | Feature Requests

Be able to attach other file types

planned

Scared Reindeer

Sometimes I want to attach more than just an image to help my users see the issue. Sometimes a PDF with some larger details would be easier to show. Sometimes a video (see https://feedback.canny.io/feature-requests/p/video-attachments).

Being able to do this would also allow the community to serve as a an ad-hoc support service.

Sarah Hum

marked this post as

planned

Planning to look at supporting more file types as attachments in Q2! Let us know which file types are important to your team.

Rapid Fox

Sarah Hum
Desired File Types:
Microsoft Office Documents (.doc, .xls, .ppt, etc...)
Autodesk Files (.dwg, .rvt, .rfa)
.pdf
.txt

Harlequin Ape

Sarah Hum Thank you! My product is a 3D model viewer, and the file types usually associated with feedback are:
.gltf, .glb, .bin, .ktx2, .png, .webp, .avif, .exr, .hdr, .jpg, .jpeg
However, just .ZIP would be enough by itself. GitHub issues supports .ZIP archives, but not some of these others formats, so uploading a .ZIP archive is a good catch-all.

Blush Crab

We'd really like this feature 🙏 we post videos all the time.

Sapphire Coyote

We would like to collect log files from users, which are often unwieldy to provide inline. This is pretty basic functionality: would love to see at least text file attachments supported.

Jade Falcon

Waiting for this feature ! Our users must submit documents to support too

Harlequin Ape

This feature is very important to me as well. My project reads and writes files, and my users' bug reports are almost related to these files.

Youthful Badger

This one would be so useful, and allow users to submit documents to support a feature request.

Coral Basilisk

Hi Canny, for our use case we would live to have log files or additional files such as CSV added as we can directly update/receive it from our customers

Sarah Hum

Merged in a post:

Attach files

Slippery Smelt

Be able to attach files to requests rather than just jpgs/pngs

Proposed Mongoose

I think this feature request is too broad. To be able to upload .txt files for a bug reporting tool seems essential. This is a universal format for logs which are a requirement for diagnosing many types of bugs. It means Canny.io is missing out on being a tool for most types of software development and is primarily focusing on web apps. 
I agree videos and other things might be nice. There is always option to upload this to the cloud and have them link here. Getting someone to track down a log file is already a lot to ask, but then asking them to use a cloud provider for a 15KB file is way too much to ask a user.
I loved the concept and implementation of Canny. I was going to start with the Growth plan and then swap over to Business plan after experimenting with this for a few months. Unfortunately this feature alone is the blocker for us why we can't proceed.

Surprised Fowl

Definitely a valuable feature to have. Currently I have to ask my clients to send me PDF (or other unsupported type) files via email to get additional context. This hinders the feedback process as I can't centralize the feedback artifacts in Canny. Only supporting image file types (gif/jpg/png/webp) is too limiting.

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