Be able to attach other file types
complete
G
Gunmetal Crawdad
Sometimes I want to attach more than just an image to help my users see the issue. Sometimes a PDF with some larger details would be easier to show. Sometimes a video (see https://feedback.canny.io/feature-requests/p/video-attachments).
Being able to do this would also allow the community to serve as a an ad-hoc support service.
Sarah Hum
complete
Canny now supports a much longer list of file types!
- Images: PNG, JPEG, GIF, WebP, SVG
- Text and Documents: TXT, RTF, MD, YAML, PDF, DOC/DOCX, ODT, JSON, XML
- Spreadsheets: XLS/XLSX, CSV, ODS
- Presentations: PPT/PPTX, ODP, KEY
- Video: MP4, AVI, MOV, WMV, FLV
Image files are still available to teams on all Canny plans.
All other file types are available to teams on the Starter plan and above.
We hope this helps your team better communicate with your customers!
Sarah Hum
in progress
Support for additional file types is incoming! Stay tuned :)
Sarah Hum
planned
Planning to look at supporting more file types as attachments soon! Let us know which file types are important to your team.
A
Aware Meadowlark
Sarah Hum
Desired File Types:
Microsoft Office Documents (.doc, .xls, .ppt, etc...)
Autodesk Files (.dwg, .rvt, .rfa)
.pdf
.txt
G
Gamboge Chicken
Sarah Hum Thank you! My product is a 3D model viewer, and the file types usually associated with feedback are:
.gltf, .glb, .bin, .ktx2, .png, .webp, .avif, .exr, .hdr, .jpg, .jpeg
However, just .ZIP would be enough by itself. GitHub issues supports .ZIP archives, but not some of these others formats, so uploading a .ZIP archive is a good catch-all.
K
Kelly green Woodpecker
Aware Meadowlark, Yes to all of this listed! When can we have this.
V
Voluntary Ant
Sarah Hum Video files, screen recordings and the likes.
P
Prepared Armadillo
We'd really like this feature 🙏 we post videos all the time.
H
Honest Butterfly
We would like to collect log files from users, which are often unwieldy to provide inline. This is pretty basic functionality: would love to see at least text file attachments supported.
W
Wineberry Reptile
Waiting for this feature ! Our users must submit documents to support too
G
Gamboge Chicken
This feature is very important to me as well. My project reads and writes files, and my users' bug reports are almost related to these files.
L
Lava Gopher
This one would be so useful, and allow users to submit documents to support a feature request.
L
Lichen Dinosaur
Hi Canny, for our use case we would live to have log files or additional files such as CSV added as we can directly update/receive it from our customers
Sarah Hum
Merged in a post:
Attach files
L
Lavender Piranha
Be able to attach files to requests rather than just jpgs/pngs
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