Vote priority

A vote alone is good signal that a customer wants a feature. However, it doesn't do a great job at communicating priority. When talking to customers, your team should try to get a good idea of how important a feature is to them. Is it just something nice to have or will they churn without it? Now, you can capture that additional signal in Canny.

To keep the signal to noise ratio as high as possible, only Canny admins can designate vote priority. To set a vote's priority, open the voters list from any post:

All votes are defaulted to "No priority". Simply select a different priority to track it.

On a user's page, you'll be able to see which votes have what priority. This is very helpful information to have when talking to an existing customer about renewal or a prospect about an opportunity.

You can also see this information in Canny prioritization roadmaps. Start by going to your Score modal, and click on "Add new" to see the new options for user votes: nice to have, important, and must have.

From there, you'll see a new column with vote counts for each selected priority:

Enjoy! We hope this helps your team have a better understanding of your customers' needs.

This feature is available for teams on the Growth plan and above.