Use our Smart Replies feature to automatically respond to new feedback on your boards. With this update, you get more control over your replies and smarter default behaviors.
Custom instructions
You can now create your own instructions for Smart Replies to use instead of its default behavior.
Head over to the Smart Replies section of your board settings. You'll find a new text box where you can add your own custom instructions. Updating this lets you do things like set your own tone of voice, provide canned answers, and share additional context to reference.
You'll see a set of sample instructions on your settings page. We recommend building off these.
Note: custom instructions fully replace the default behavior, so test them thoroughly before enabling. You can generate a response on the same page to see what the response would be.
Smarter default behavior
If you'd rather stick with Smart Replies' default behavior, that's been upgraded too. These updates are designed to make it more human-sounding, relatable, and relevant. Here's what's changed:
- Skips responding if your knowledge hub confirms the feature already exists
- Thanks users on every reply, even when no follow-up questions are needed
- Empathizes with frustrated users so replies never feel tone-deaf
- Adapts its tone to match the comment author you've chosen
- Asks fewer, better questions focused on the user's experience
Smart(er) Replies is available for teams on the Pro and Business plans. Learn more.