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improved

Feedback

Admin

Slack DMs for account owners

Calling customer success managers, account managers, account executives—anyone who is responsible for important customers. Canny can now notify you in Slack when your accounts give feedback. This is great to help stay on top of growing customer needs.
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To set this up
  1. Send Canny account owner emails data via the SDK or integrations like Salesforce or HubSpot
  2. Go to your company fields settings to configure the field mapping
owner-email
  1. In your Slack integration settings, make sure the "Direct Message Notifications" setting is on.
This feature is available for all plans!