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Segment integration update for Groups
We've updated the Segment Integration!
Prior to this, Canny only supported company name and ID through Segment Groups. Now, you can pass in custom company traits including monthly spend data through Segment Groups.
The Segment integration is available on our Growth plan and above.
Why send custom fields into Canny?
Not all votes are created equal so we highly encourage you to pass custom fields into Canny. The Segment integration is an easy way to do that without needing help from your engineering team.
When Canny has custom information, you can do things like:
- Filter to see what your top requests are based on MRR/ARR impact
- Segment to understand top requests from your most important customers
- Search for all feedback from people at a specific company
What if I don't use Segment?
Many teams send custom fields directly into Canny via our SDK. You can send in company information and any other custom fields you'd like.
If you need any help with this, feel free to reach out to our team!