In Ideas, there are two types of statuses:
- Idea status - this is internal only, to keep your team up to date
- Portal status - this is visible to end users
We have kept these separate because teams often want more granularity internally, whereas the portal can be more high-level.
Instead of updating portal statuses manually, you can now map your internal idea statuses to portal statuses. Define your mappings once, and status updates sync automatically in both directions.
How the sync works
Set up your mappings under the new Status mapping settings page. Each internal idea status can optionally be mapped to a portal status. You can also choose whether end users get notified when a status changes.
When an idea is updated, the linked feedback updates to its mapped portal status. It works the same way in the other direction, with one caveat. If multiple portal statuses map to the same idea status, the idea status is updated to the one that appears highest in your list.
Take this example:
With this mapping:
- If you update an idea to "Ready For Eng", the portal status updates to “Planned”
- If you update an idea to "In Progress", the portal status updates to “Planned”
- If you update the portal status to "Planned", the idea updates to "Ready for Eng”
This feature is available to all teams in the Ideas beta.