G
Garnet Cardinal
Several Canny posts that previously had ClickUp tickets linked are now missing those links. This issue appears to have started within the last 1-2 days. The missing links are critical, as they enable automatic status updates in Canny when the corresponding ClickUp tickets are moved through their workflow. The detachment of these links disrupts this synchronization and undermines our tracking system.
Can the data can be restored from a backup or audit log, or do we need to re-add the ticket links manually?
Steps to reproduce:
  1. Open a Canny post that previously had a ClickUp ticket linked.
  2. Observe that the ClickUp link is no longer visible or accessible.
Expected behavior:
Linked ClickUp tickets should remain persistently associated with their respective Canny posts unless intentionally removed.
Actual behavior:
Previously linked ClickUp tickets are now missing from some Canny posts, breaking automated status updates.