Add integration with Freshdesk that can turn support tickets into a post on a Canny board. Admins can select which board to add to on Canny. By default the post will use the FreshDesk ticket title and body content, but the admin should be able to edit it while posting. Would be also beneficial if the integration generated a canned response for responding to the FreshDesk ticket, in order to alert the user that it has been logged. Ideally, the user would automatically be added a user to Canny, or at least automatically get email notifications when their request status changes, commented on, etc.
Add integration with Freshdesk that can turn support tickets into a post on a Canny board. Admins can select which board to add to on Canny. By default the post will use the FreshDesk ticket title and body content, but the admin should be able to edit it while posting. Would be also beneficial if the integration generated a canned response for responding to the FreshDesk ticket, in order to alert the user that it has been logged. Ideally, the user would automatically be added a user to Canny, or at least automatically get email notifications when their request status changes, commented on, etc.