Freshdesk | Integrations

Freshdesk

Sarah Hum

July 17, 2018

Catherine Day

Any updates on this prospective integration?

Sarah Hum

Merged in a post:

Push Open Tickets Labeled as Bugs in Freshdesk as Bugs in Canny

Matt Christian

It would be great to leverage our use of Freshdesk so that any ticket that is open and labeled as "bug" or "feature request"" gets pushed through to Canny.

December 18, 2019

Tyler Aldridge

Add integration with Freshdesk that can turn support tickets into a post on a Canny board. Admins can select which board to add to on Canny. By default the post will use the FreshDesk ticket title and body content, but the admin should be able to edit it while posting. Would be also beneficial if the integration generated a canned response for responding to the FreshDesk ticket, in order to alert the user that it has been logged. Ideally, the user would automatically be added a user to Canny, or at least automatically get email notifications when their request status changes, commented on, etc.