Freshworks / Freshdesk
complete
R
Responsible Catshark
it does not work at all... there are no instructions on how to use it either... neither freshdesk nor canny is providing any good support of any of these issues.
Sarah Hum
Hi Responsible Catshark, our team responded to your support conversation about this issue hours ago. It sounds like you're trying to set up the integration with Canny that Freshdesk built (available here). Unfortunately, we don't have control of that integration so you'll need to get in contact with them.
G
Golden poppy Horse
Sarah Hum Thanks Sarah. Wanted to let you know that it's been an absolute disaster working with them and had to get escalated. Their integration is buggy and when you click the task to link it, it launches a new tab instead of linking the two.
Sarah Hum
Sorry to hear that, Golden poppy Horse. We can send them a message from our end but I'm not optimistic that would make a big difference. Ultimately, they built this integration so they'd have to fix the issues.
Sarah Hum
complete
Canny Autopilot now pulls in tickets from Freshdesk and captures any detected feature requests. Read more about this feature in our changelog entry.
To be clear, this integration is different from the one built by the Freshdesk team. Any issues related to that integration will need to be resolved by the Freshworks team.
G
Golden poppy Horse
This does not really seem to work. I'm not sure what it does other than look up content. But linking does not work.
Jacques Reulet
Merged in a post:
freshdesk
B
Brass Macaw
Jacques Reulet
Merged in a post:
Freshdesk
Sarah Hum
X
Xylophone gold Opossum
Any updates on this prospective integration?
Sarah Hum
Merged in a post:
Push Open Tickets Labeled as Bugs in Freshdesk as Bugs in Canny
F
Flax Cricket
It would be great to leverage our use of Freshdesk so that any ticket that is open and labeled as "bug" or "feature request"" gets pushed through to Canny.
D
Distinct Perch
Add integration with Freshdesk that can turn support tickets into a post on a Canny board. Admins can select which board to add to on Canny. By default the post will use the FreshDesk ticket title and body content, but the admin should be able to edit it while posting. Would be also beneficial if the integration generated a canned response for responding to the FreshDesk ticket, in order to alert the user that it has been logged. Ideally, the user would automatically be added a user to Canny, or at least automatically get email notifications when their request status changes, commented on, etc.