Use Segment groupId for company | Feature Requests

Use Segment groupId for company

complete

Darren Chait

Segment already has groupId implemented as a way to identify companies - it would be great if you could use that to save us implementing redundant company identifiers in our analytics code for Canny to know the company of a user.

February 19, 2020

Sarah Hum

marked this post as

complete

This should be ready to go! You'll need to reinstall the integration if you had it set up already so head to your Segment settings page to do that. Check out our help article for specific instructions. We're here if have questions!

Adar Arnon

Very excited for this improvement

Sarah Hum

marked this post as

planned

Kartik Upadhyay

We use Segment as our main CDP tool, and don't want to bundle any additional SDKs, so it's great that Canny has some integrations already to sync users into Canny via Segment

However for us we often we get feedback which is not specifically from an existing user of our product, but instead someone else within the company (eg somebody in the management of that company). Therefore it would be great to also sync in the groups via our existing Segment group calls