Use AI to better merge similar requests
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Welcome Peacock
One of the key pain points of managing feedbacks is to manage multiple similar feedbacks that are written in different ways.
Would be awesome to use AI to have this similar requests flagged.
Canny AI
Merged in a post:
Relate / connect requests
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Wise Shrew
In some cases, a feature request or feedback might be related but not 1=1 to another request or feedback. To be able to set, and get recommendations on possible, related feedback or request would be valuable.
This becomes more and more valuable as the amount of feedback grows.
Sarah Hum
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This functionality is available in the Canny Inbox beta! If you'd like access to the beta, please reach out to our team via live chat.
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Rich Condor
Please don't automatically merge things (feedback or users) without providing a way to review merges and un-merge or decline to merge.
Sarah Hum
Hey Welcome Peacock! We're actually beta testing this functionality now. I can add you to the beta list although this will unlikely be available on the Free plan in the future.
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Welcome Peacock
Sarah Hum: Nice!
Actually I don't need it now. Don't have the enough volume. Just wanted to give the idea.
Sarah Hum
Welcome Peacock: ah no problem! Good to know for the future :)
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Smooth Dove
Sarah Hum: Hey Sarah, I'd love to be in that beta! We have a ton of duplicated feature requests to parse through, I have already taken a first pass and I have a CSV with 100 common tickets, and I suspect there is atleast a 2:1 duplication with other tickets, I just can't go through the whole list to find them. I'd love to see if the AI can do it! Thanks
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Intense Tiger
Smooth Dove: same for me...
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Organisational Muskox
Sarah Hum: We'd be keen to enable this on our account as well :)
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Patient Haddock
Sarah Hum: Can I get added to the beta? This would be a huge unlock for my team.