When customer creates a new feature in the Details textbox, is there a template or a guideline we can use to get more information from customers when they create a feature request? similar to Zendesk

Description (what):

Explain the use-case/challenge you are facing or what you are trying to do. Please focus on what you are trying to achieve/do, not what Company XYZ should be doing differently.

(For example: “we would like to automatically start a deployment when CI build finish” vs. “we want an API/CLI to start CD pipeline”)

Motivation (why)

Explain why this is needed.

(For example: “Having this feature will increase velocity and reduce our production deployment time”)

How is this currently done?

How is this problem solved today without the Company XYZ feature?

(For example: “Today we get a notification that CI build is finished and manually kick off deployment in Company XYZ”)

Impact

Explain how this is negatively impacting your ability to gain value from Company XYZ. Is this a blocker? Does it reduce your company’s ability to adopt Company XYZ?

Suggest a solution (optional)

If you have an idea of how Company XYZ can solve this problem, please summarize it here.

(For example: “We would prefer Company XYZ to provide a secure API to kick off a deployment. The API will be called as a CI build finished)