Show company data in Slack DMs for account owners
L
Lemon chiffon Wildebeest
Currently, we only show the user name, but the company name would be much more helpful in giving at-a-glance context.
Created by Jacques Reulet
Sarah Hum
Hiya Lemon chiffon Wildebeest, thanks for sharing with us! Following up on this:
- What specific information about the company would be most useful to include in the Slack DMs?
- How frequently do you need to access this company data in Slack?
- Are there any specific scenarios or use cases where having the company name in Slack DMs would be particularly beneficial?
L
Lemon chiffon Wildebeest
hi Sarah Hum, check out my message transcript with Jaques if possible as there's more info in there. It's great seeing the activity on our dedicated slack channel but it's hard to remember which company a user is part of so simply showing the user's name feels like it's missing key context for stakeholders in the slack channel. For example, if I see a lot of activity from a key customer then I might proactively reach out. But I need to see the user's company to be able to make that call.
I would simply create a rule that would show it in the message along with user name if it exists e.g. "John Smith from Adobe voted on Feature X"
That's all that's needed here.