Show all votes (not just prioritized votes) in Customer Requests report
M
Midnight blue Porcupine
Adding a vote priority for each company vote would be a lot of work. Our team would find it valuable to see all votes rather than just prioritized votes under the customer request. The option to instead filter by vote priority would be helpful if the default is to show all votes.
Created by Sara Al Mouaswas
N
Native Swift
Huge +1 to what increased krill said - this report isn't usable today. I would have expected it to show all requests by customer.
I
Increased Krill
I would like that too very much. Unfortunately, this table is currently not usable because we don't put the priority for all feature requests.
The most basic purpose of this table should be to display all feature requests, grouped by the customer that requested them. Then you should allow the user to filter the table according to the vote priority if they want to
F
Fluttering Planarian
I too would like this a lot! Adding in the vote priority manually for each vote can be time consuming. Ideally, in the customer requests report a Customer Success Manager could see all of a customers votes regardless of whether or not a vote has been prioritized so that they can get more a more accurate picture of what a customer has been looking for.
F
Fluttering Planarian
Without this, we currently don't find the customer requests report very helpful because many votes do not have a priority assigned yet.
But we know that it will be very helpful if all votes would show there or we manually have time to add in all priorities to get them to show.
Sarah Hum
Hey Midnight blue Porcupine, thanks for your feedback! Following up on this:
- Could you provide more details on how you envision the filtering by vote priority to work?
- What information are you hoping to gain by seeing all votes rather than just prioritized votes?
- How would this change impact your current workflow or decision-making process?