Set vote priority via API & vote priority webhooks
H
Hazel Penguin
We allow our internal teams (CS, Sales) to mark the priority of a vote in Canny to help us, the PMs, better understand how important it is for the customer
We can then understand the priority per customer, and review all the Must Have on a weekly basis.
We tried working with it within Canny but the automation feature is really poor (don't support update trigger, don't support native fields, don't supprt Fields update).
We also tried working with the API, which is also very limited (can't update roadmap/owner).
So our final option is get webhooks and build our solution around it manually
Created by Jacques Reulet
H
Hazel Penguin
I now see that the vote priority was added to the Vote object in the API
https://developers.canny.io/api-reference#vote_object
Can it be added to the webhook?
G
Golden poppy Horse
Oh that's cool and I agree. I wonder if we (you) could make ourselves all part of a "company" with $$$$$ MRR via API and use the weighting that way.
Sarah Hum
Hello Hazel Penguin! Can you be more specific about what you're trying to do? Which triggers and actions do you want?
H
Hazel Penguin
Sarah Hum I think I kind of explained the flow. For example, I want to create a report of all the high priority items. Or I want to automate that once a certain issue gets a high priority vote, It will go into a certain flow.
Since the automations in Canny are very limited, we can achieve it in external tools but are missing the vote priority webhook
M
Magenta Rabbit
Sarah Hum
S
Spatial Mammal
Magenta Rabbit