This would be awesome! It just closes the feedback loop to the way it came in, like a boomerang. If the request comes in through Intercom, it would be helpful to our customers to see that loop back through there since that's where it was originally, and they have any history of the conversation that took place with it.

Super super helpful.

Linear has a really cool intercom integration that does just that. When a linked issue is closed in linear, the intercom conversation is re-opened

Yes!! :)