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Reporting/analytics
under review
Sarah Hum
Teams would like a nice overview of what's happening in Canny. Let us know what specific data you're interested in seeing!
Sarah Hum
New reporting available! On your admin homepage, you'll see a new section on admins!
It shows a list of your Canny admins and how many posts, votes, and comments they've added in Canny. This includes feedback tracked on behalf of customers. Select a time range to narrow down to a specific period.
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Alice Wong
Harshita Sharan - she wants a report to see a list of posts tagged by opportunities and what their statuses are. So when an internal staff goes on the phone with a customer, they'll have a holistic view of all the requests from that company and the statuses of each post
Sarah Hum
New reporting available! On your admin homepage, you'll see a new section on admins!
It shows a list of your Canny admins and how many posts, votes, and comments they've added in Canny. This includes feedback tracked on behalf of customers. Select a time range to narrow down to a specific period.
Jessie Mills
Sarah Hum: This is great, thanks Sarah and team!
Matt Berkompas
Sarah Hum: Cool!
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Whitney Jutzin
I do these stats by hand, involving many csv file downloads, each quarter. This is by far the most obsessed over slide to my presentations to the Product team. It's also the easiest slide for me to mess up with all the numbers making my eyes go cross eyed.
I would, in an ideal world, also like to see this data over time. This will allow us to provide engagement data and help justify our expense on Canny.
Sarah Hum
Whitney Jutzin: Hi Whitney, this is super interesting, thanks for sharing! We'd love to help with this soon. We may reach out to pick your brain more (moved your image to internal).
Katie Knight
We'd like to show a list of all requests that were marked 'complete' within a certain time period (eg last month). I see in the activity overview it notes the number of status changes, but doesn't say what they are or what status it got changed to. The date range is only based on the post date or vote date not status change.
Joey
Would love to have more tracking specifically for admin activity. For example, if an admin moved a post, it would be nice to see that under either the post or the admin. Through API or in a web experience would be cool!
Jessie Mills
Our team would love to have in-depth engagement stats. We've recently launched Canny to our org (internal-only), and we want to see what the uptake is like. Having data on who is adding posts via Zendesk, slack, the chrome extension and in Canny directly would be great, as well as who is upvoting, commenting in a specific time frame. If there was a way to track which team they were in that would be great too - eg Sales, CS etc... The ability to graph this out would be a bonus! This would be a great way to prove and drive Canny engagement.
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Christopher Bowen
It would be good to be able to run a report and export to a csv file. I'd like to be able to run reports on feature requests, votes and company users would be great so I could share within the business
Matt Berkompas
- Number of posts coming in each week compared to previous weeks (shows us if number of requests are increasing or decreasing as this will affect the workload of our product managers and designers)
- Analytics on user's engagement with changelog posts (how many views, how many reads, clicks, etc...) - this tells us if users are finding our changelog or not
Jay Krause
It would be awesome to have some reporting for how many views/engagement the changelog is receiving.
Jacques Reulet
Per Rod Schneider: If that could be filtered by staff, and have a summary for all staff, that would be useful.
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