Reporting/analytics | Feature Requests

Canny

Create

Roadmap

Feature Requests

651

Changelog

Reporting/analytics

under review

Sarah Hum

Teams would like a nice overview of what's happening in Canny. Let us know what specific data you're interested in seeing!

September 24, 2019

Sarah Hum

Pinned

In your admin home, you'll see a new "Activity overview" section. This is our start for analytics in Canny. We're going to keep this post open for now since reporting/analytics can go much deeper. Feel free to comment with other insights you'd like to see.

Thomas Perkov

I'm more interested status progress/development of each post. I have made something similar in powerbi using the API. Though the data model gave som problems.

Jacques Reulet

From @David Rosenblum: Analytics are looking good so far. Have you considered adding date ranges to the timeframes? This would help disambiguate some of them. For example, is "last month" the last 30 days before today or the last calendar month? Same for "last week". I also suggest rearranging some of them, like putting "last week" adjacent to "this week". Thanks for a great product!

Sarah Hum

Thanks for the feedback @David Rosenblum! We're planning to put together a help article to clarify what those ranges mean. We're also going to adjust the arrangement of those options.

Sarah Hum

Le Zhang

The problem we're trying to solve is to report to other members of the team a snapshot of what is currently under review, planned, in progress, and completed, without any extra steps.
There doesn't seem to be any way to view these reports with the "estimated" date unless you dive into a post.
Filtering by just "completed" for instance in the board doesn't sort the list and doesn't have an option to sort, so it's not useful.
Creating a changelog makes sense but is a lot of extra work especially with a high velocity of completed features/bugs completed but not yet released in a version.

Kevin Hoffman

Help Scout Reports offer the ability to measure conversation volume by date range, tag, or team member. These metrics would be helpful for us in Canny as well.

Verena Kuhn

I need to be able to report on the number of new votes and number of new feature requests (with a list of which ones they are) in a custom timeframe.

Votes for feature requests over time would be great too. In a graph, you could see which features are gaining popularity week over week.

Sarah Hum

marked this post as

under review

We want to hear from you! What kind of reporting/analytics would be useful for you in Canny?

James (Software Developer @ EvaluAgent)

@Sarah Hum: It would be cool to be able to be able to pick a date range and see the following:

Number of tickets opened
Number of votes cast
Average votes per ticket
Number of tickets closed
Number of comments
It would be really useful to have a "diversity" rating for a post. Sometimes, we see a hell of a lot of upvotes on a ticket but they all come from the same client (different users). It would be cool if, somehow, we could report on a ticket and very quickly understand the diversity of organisations/users that were voting on it, so we know this is an item with widespread popularity, not just one client really wanting a feature.

This is the date picker we use:

jason hoo

@Sarah Hum:

Kelsey Whelan

# of posts created over time
# of posts in each status (ideally filterable by customer segment)
activity feed of status changes & comments
top contributors (ideally filterable by date range)

David Szczepanski

I'd like to be able to generate a custom report based on tags and/or keywords for my product area. I want to see what topics are hot and be able to filter by organic votes (versus admin added OR even admin votes).

Gerardo Rodriquez

We're looking for a simple overview that can report on a more macro level what is happening in terms of feature. Items like Assigned Per, Status, # Of Votes. A good overview that you can present in an Executive Meeting for a Board to see.

→