Reporting/analytics
under review
Sarah Hum
Teams would like a nice overview of what's happening in Canny. Let us know what specific data you're interested in seeing!
Sarah Hum
New: Customer Requests report! Check it out on your admin homepage.
We recommend setting up company fields like Renewal Risk, Renewal Date, and Account Owner to get more out of this report.
E
Eggshell Cricket
We're currently capturing feature votes, but there’s a major limitation: we lack a visual, time-based overview. At the moment, we have to manually compile data to understand how votes evolve or compare across features, companies, or tags. This is both time-consuming and inefficient and brings me in a tough position to justify the cost that come with Canny.
What would be incredibly helpful is a simple, clean dashboard that lets us:
📈 Track votes over time – e.g. a line chart showing how interest in a feature develops would immediately highlight trends.
📊 See total votes per feature – a basic bar chart to quickly compare what's most wanted.
🏷️ Break this down by tag or company – so we can identify what’s important to specific customer groups.
IMO: The key is simplicity, but with high visual impact. Just being able to quickly glance at which features are rising stars—or which customers/tags are driving certain requests—would be a huge step forward.
(Example of what I compile monthly attached below for reference.)
T
Toffee Ox
مشرف نظافه
Sarah Hum
Merged in a post:
AI-driven Theme Identification in Feedback
E
Excited Goat
I would like a feature that uses AI to identify themes in feedback, providing an abstraction for admins to see general trends and topics that users are asking about. This would help in understanding the broader needs and priorities of our users.
Sarah Hum
Merged in a post:
Report of engaged users/companies
A
Aegean blue Tyrannosaurus
We automatically create users in Canny via API for each user in our platform. I would like to be able to run a report showing user engagement. Within a specified time period, I want to know which users have accessed Canny, posted, voted, and/or commented. For each user, I would like the count for each activity and date of last activity. I also want to know the company that each user is associated with.
S
Still Llama
Interested in seeing how many users are subscribed to the changelog RSS/Email updates
K
Krypton green Tapir
I need to see how many posts are in each status on each board!
Sarah Hum
Merged in a post:
Infographics on activity (all boards/per board)
R
Random Mastodon
Having infographics on activity, both for all boards and per board, would be useful. It would provide a visual representation of engagement and activity, making it easier to analyze and understand the data.
Z
Zinc Vicuna
Would love to be able to report on the level of engagement for a particular domain or customer. How many comments or upvotes those users left, in addition to the number of posts they left.
A
Aegean blue Tyrannosaurus
I wish the Customer Requests report saved my filter settings. My Acct Managers would love to set up a view to show only their customers for any renewal date
Sarah Hum
New: Customer Requests report! Check it out on your admin homepage.
We recommend setting up company fields like Renewal Risk, Renewal Date, and Account Owner to get more out of this report.
M
Metropolitan Hedgehog
Sarah Hum Hi! A couple of suggestions:
1) Ability to change the dimension of the table, i.e.: Make "Account Owner" the primary dimension so you can see the companies with Must Have priority requests by Account Owner
2) Ability to edit the metrics in the table (i.e. remove "Renewal date" field, add others)
3) Ability to save filters. i.e. create multiple filters for each account owner and save them
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