Reporting/analytics
under review
Sarah Hum
Teams would like a nice overview of what's happening in Canny. Let us know what specific data you're interested in seeing!
Sarah Hum
New: Customer Requests report! Check it out on your admin homepage.
We recommend setting up company fields like Renewal Risk, Renewal Date, and Account Owner to get more out of this report.
Sarah Hum
New: Customer Requests report! Check it out on your admin homepage.
We recommend setting up company fields like Renewal Risk, Renewal Date, and Account Owner to get more out of this report.
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Hushed Dingo
Sarah Hum Hi! A couple of suggestions:
1) Ability to change the dimension of the table, i.e.: Make "Account Owner" the primary dimension so you can see the companies with Must Have priority requests by Account Owner
2) Ability to edit the metrics in the table (i.e. remove "Renewal date" field, add others)
3) Ability to save filters. i.e. create multiple filters for each account owner and save them
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Salmon Peafowl
We'd love the ability to export the admin leaderboard. Our user support/customer success team wants to create reports on how many posts/votes are created on behalf of users. They actively want to track these metrics to encourage the team to pass on customer feedback/pain points to the product/engineering teams.
Sarah Hum
More reporting! On your admin homepage, you'll see a new chart on engagement metrics!
Use it to identify important patterns and trends in activity, especially in keeping track of the most popular topics.
Alice Wong
Inherent Bird - she wants a report to see a list of posts tagged by opportunities and what their statuses are. So when an internal staff goes on the phone with a customer, they'll have a holistic view of all the requests from that company and the statuses of each post
Sarah Hum
New reporting available! On your admin homepage, you'll see a new section on admins!
It shows a list of your Canny admins and how many posts, votes, and comments they've added in Canny. This includes feedback tracked on behalf of customers. Select a time range to narrow down to a specific period.
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Mushy Cephalopod
Sarah Hum: This is great, thanks Sarah and team!
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Fuchsia Dove
Sarah Hum: Cool!
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Statistical Kiwi
I do these stats by hand, involving many csv file downloads, each quarter. This is by far the most obsessed over slide to my presentations to the Product team. It's also the easiest slide for me to mess up with all the numbers making my eyes go cross eyed.
I would, in an ideal world, also like to see this data over time. This will allow us to provide engagement data and help justify our expense on Canny.
Sarah Hum
Statistical Kiwi: Hi Whitney, this is super interesting, thanks for sharing! We'd love to help with this soon. We may reach out to pick your brain more (moved your image to internal).
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Smoggy Koi
We'd like to show a list of all requests that were marked 'complete' within a certain time period (eg last month). I see in the activity overview it notes the number of status changes, but doesn't say what they are or what status it got changed to. The date range is only based on the post date or vote date not status change.
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Lime Canid
Would love to have more tracking specifically for admin activity. For example, if an admin moved a post, it would be nice to see that under either the post or the admin. Through API or in a web experience would be cool!
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Mushy Cephalopod
Our team would love to have in-depth engagement stats. We've recently launched Canny to our org (internal-only), and we want to see what the uptake is like. Having data on who is adding posts via Zendesk, slack, the chrome extension and in Canny directly would be great, as well as who is upvoting, commenting in a specific time frame. If there was a way to track which team they were in that would be great too - eg Sales, CS etc... The ability to graph this out would be a bonus! This would be a great way to prove and drive Canny engagement.
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Ivory Tahr
Sarah Hum, we'd like to be able to break down by Board, as different teams manage each Board those and need to parse out their specific data.
Given the number of tags, it's not a realistic workaround for us.
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