106
Reporting/analytics
under review
Sarah Hum
Teams would like a nice overview of what's happening in Canny. Let us know what specific data you're interested in seeing!
Sarah Hum
In your admin home, you'll see a new "Activity overview" section. This is our start for analytics in Canny. We're going to keep this post open for now since reporting/analytics can go much deeper. Feel free to comment with other insights you'd like to see.
Activity
Newest
Oldest
Matt Berkompas
- Number of posts coming in each week compared to previous weeks (shows us if number of requests are increasing or decreasing as this will affect the workload of our product managers and designers)
- Analytics on user's engagement with changelog posts (how many views, how many reads, clicks, etc...) - this tells us if users are finding our changelog or not
Jacques Reulet
Per abreu.jamil: Show a breakdown of tags/categories over time. (i.e. answer questions like "How many posts with tag 'X' were created last week?")
Jay Krause
It would be awesome to have some reporting for how many views/engagement the changelog is receiving.
Austin Wilshire
Jay Krause: I would love this as well.
Jacques Reulet
Per Rod Schneider: If that could be filtered by staff, and have a summary for all staff, that would be useful.
Rod Schneider
I'd like to see more data on which staff internally were using canny - how many response and status changes broken down by employee.
This would be helpful data to assess the people charged with managing canny for us.
S
Said Zouaghi
This is a good start! We definitely need:
* A scale on the X and Y axis, right now the graphs are of limited use
* A dropdown to filter by category & status
Ben Meredith
Right now, if you ask me "how many posts are currently
under review
and how many are open
" That's a give-me-ten-minutes-and-a-csv level question. I can of course filter the dashboard to see those posts, but I can't get a count of them. I want to be able to sort within the canny dashboard to see that data, so that when I go to a product management meeting I can share my screen and go through the highest level reporting possible before drilling down.M
Monica Burke
We are interested in seeing the breakdown of which posts have been voted on. We can see the total number of votes for a given timeframe, but would like to be able to see which posts those votes went to without needing to click into each post. Thanks!
Thomas Perkov
I'm more interested status progress/development of each post. I have made something similar in powerbi using the API. Though the data model gave som problems.
Jacques Reulet
From David Rosenblum: Analytics are looking good so far. Have you considered adding date ranges to the timeframes? This would help disambiguate some of them. For example, is "last month" the last 30 days before today or the last calendar month? Same for "last week". I also suggest rearranging some of them, like putting "last week" adjacent to "this week". Thanks for a great product!
Sarah Hum
Thanks for the feedback David Rosenblum! We're planning to put together a help article to clarify what those ranges mean. We're also going to adjust the arrangement of those options.
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