50
Reporting/analytics
under review
Sarah Hum
Teams would like a nice overview of what's happening in Canny. Let us know what specific data you're interested in seeing!
Sarah Hum
In your admin home, you'll see a new "Activity overview" section. This is our start for analytics in Canny. We're going to keep this post open for now since reporting/analytics can go much deeper. Feel free to comment with other insights you'd like to see.

Activity
Newest
Oldest
Ben Meredith
Right now, if you ask me "how many posts are currently
under review
and how many are open
" That's a give-me-ten-minutes-and-a-csv level question. I can of course filter the dashboard to see those posts, but I can't get a count of them. I want to be able to sort within the canny dashboard to see that data, so that when I go to a product management meeting I can share my screen and go through the highest level reporting possible before drilling down.M
Monica Burke
We are interested in seeing the breakdown of which posts have been voted on. We can see the total number of votes for a given timeframe, but would like to be able to see which posts those votes went to without needing to click into each post. Thanks!
Thomas Perkov
I'm more interested status progress/development of each post. I have made something similar in powerbi using the API. Though the data model gave som problems.

Jacques Reulet
From @David Rosenblum: Analytics are looking good so far. Have you considered adding date ranges to the timeframes? This would help disambiguate some of them. For example, is "last month" the last 30 days before today or the last calendar month? Same for "last week". I also suggest rearranging some of them, like putting "last week" adjacent to "this week". Thanks for a great product!
Sarah Hum
Thanks for the feedback @David Rosenblum! We're planning to put together a help article to clarify what those ranges mean. We're also going to adjust the arrangement of those options.

Sarah Hum
In your admin home, you'll see a new "Activity overview" section. This is our start for analytics in Canny. We're going to keep this post open for now since reporting/analytics can go much deeper. Feel free to comment with other insights you'd like to see.

Le Zhang
The problem we're trying to solve is to report to other members of the team a snapshot of what is currently under review, planned, in progress, and completed, without any extra steps.
There doesn't seem to be any way to view these reports with the "estimated" date unless you dive into a post.
Filtering by just "completed" for instance in the board doesn't sort the list and doesn't have an option to sort, so it's not useful.
Creating a changelog makes sense but is a lot of extra work especially with a high velocity of completed features/bugs completed but not yet released in a version.
Kevin Hoffman
Help Scout Reports offer the ability to measure conversation volume by date range, tag, or team member. These metrics would be helpful for us in Canny as well.
Verena Kuhn
I need to be able to report on the number of new votes and number of new feature requests (with a list of which ones they are) in a custom timeframe.
Votes for feature requests over time would be great too. In a graph, you could see which features are gaining popularity week over week.
Sarah Hum
under review
We want to hear from you! What kind of reporting/analytics would be useful for you in Canny?
James (Software Developer @ EvaluAgent)
@Sarah Hum: It would be cool to be able to be able to pick a date range and see the following:
- Number of tickets opened
- Number of votes cast
- Average votes per ticket
- Number of tickets closed
- Number of comments
- It would be really useful to have a "diversity" rating for a post. Sometimes, we see a hell of a lot of upvotes on a ticket but they all come from the same client (different users). It would be cool if, somehow, we could report on a ticket and very quickly understand the diversity of organisations/users that were voting on it, so we know this is an item with widespread popularity, not just one client really wanting a feature.
This is the date picker we use:

j
jason hoo
@Sarah Hum:
Kelsey Whelan
- # of posts created over time
- # of posts in each status (ideally filterable by customer segment)
- activity feed of status changes & comments
- top contributors (ideally filterable by date range)
Load More
→