Reporting/analytics | Feature Requests

Canny

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Reporting/analytics

under review

Sarah Hum

Teams would like a nice overview of what's happening in Canny. Let us know what specific data you're interested in seeing!

September 24, 2019

Kevin Hoffman

Help Scout Reports offer the ability to measure conversation volume by date range, tag, or team member. These metrics would be helpful for us in Canny as well.

Verena Kuhn

I need to be able to report on the number of new votes and number of new feature requests (with a list of which ones they are) in a custom timeframe.

Votes for feature requests over time would be great too. In a graph, you could see which features are gaining popularity week over week.

Sarah Hum

marked this post as

under review

We want to hear from you! What kind of reporting/analytics would be useful for you in Canny?

James (Software Developer @ EvaluAgent)

@Sarah Hum: It would be cool to be able to be able to pick a date range and see the following:

Number of tickets opened
Number of votes cast
Average votes per ticket
Number of tickets closed
Number of comments
It would be really useful to have a "diversity" rating for a post. Sometimes, we see a hell of a lot of upvotes on a ticket but they all come from the same client (different users). It would be cool if, somehow, we could report on a ticket and very quickly understand the diversity of organisations/users that were voting on it, so we know this is an item with widespread popularity, not just one client really wanting a feature.

This is the date picker we use:

Kelsey Whelan

# of posts created over time
# of posts in each status (ideally filterable by customer segment)
activity feed of status changes & comments
top contributors (ideally filterable by date range)

David Szczepanski

I'd like to be able to generate a custom report based on tags and/or keywords for my product area. I want to see what topics are hot and be able to filter by organic votes (versus admin added OR even admin votes).

Gerardo Rodriquez

We're looking for a simple overview that can report on a more macro level what is happening in terms of feature. Items like Assigned Per, Status, # Of Votes. A good overview that you can present in an Executive Meeting for a Board to see.