Reporting/analytics
under review
Sarah Hum
Teams would like a nice overview of what's happening in Canny. Let us know what specific data you're interested in seeing!
Sarah Hum
New: Customer Requests report! Check it out on your admin homepage.
We recommend setting up company fields like Renewal Risk, Renewal Date, and Account Owner to get more out of this report.
K
Krypton green Tapir
I need to see how many posts are in each status on each board!
Sarah Hum
Merged in a post:
Infographics on activity (all boards/per board)
R
Random Mastodon
Having infographics on activity, both for all boards and per board, would be useful. It would provide a visual representation of engagement and activity, making it easier to analyze and understand the data.
Z
Zinc Vicuna
Would love to be able to report on the level of engagement for a particular domain or customer. How many comments or upvotes those users left, in addition to the number of posts they left.
A
Aegean blue Tyrannosaurus
I wish the Customer Requests report saved my filter settings. My Acct Managers would love to set up a view to show only their customers for any renewal date
Sarah Hum
New: Customer Requests report! Check it out on your admin homepage.
We recommend setting up company fields like Renewal Risk, Renewal Date, and Account Owner to get more out of this report.
M
Metropolitan Hedgehog
Sarah Hum Hi! A couple of suggestions:
1) Ability to change the dimension of the table, i.e.: Make "Account Owner" the primary dimension so you can see the companies with Must Have priority requests by Account Owner
2) Ability to edit the metrics in the table (i.e. remove "Renewal date" field, add others)
3) Ability to save filters. i.e. create multiple filters for each account owner and save them
E
Ecru Scallop
We'd love the ability to export the admin leaderboard. Our user support/customer success team wants to create reports on how many posts/votes are created on behalf of users. They actively want to track these metrics to encourage the team to pass on customer feedback/pain points to the product/engineering teams.
Sarah Hum
More reporting! On your admin homepage, you'll see a new chart on engagement metrics!
Use it to identify important patterns and trends in activity, especially in keeping track of the most popular topics.
E
Evergreen Minnow
Recent Bobcat - she wants a report to see a list of posts tagged by opportunities and what their statuses are. So when an internal staff goes on the phone with a customer, they'll have a holistic view of all the requests from that company and the statuses of each post
Sarah Hum
New reporting available! On your admin homepage, you'll see a new section on admins!
It shows a list of your Canny admins and how many posts, votes, and comments they've added in Canny. This includes feedback tracked on behalf of customers. Select a time range to narrow down to a specific period.
W
Walnut Chimpanzee
Sarah Hum: This is great, thanks Sarah and team!
T
Temporary Swift
Sarah Hum: Cool!
Z
Zinc Lamprey
I do these stats by hand, involving many csv file downloads, each quarter. This is by far the most obsessed over slide to my presentations to the Product team. It's also the easiest slide for me to mess up with all the numbers making my eyes go cross eyed.
I would, in an ideal world, also like to see this data over time. This will allow us to provide engagement data and help justify our expense on Canny.
Sarah Hum
Zinc Lamprey: Hi Whitney, this is super interesting, thanks for sharing! We'd love to help with this soon. We may reach out to pick your brain more (moved your image to internal).
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