NPS, CSAT, and Surveys | Feature Requests

NPS, CSAT, and Surveys

Jacques Reulet

Allow users to give additional forms of feedback, aside from product suggestions.

Golden poppy Horse

fwiw we are using customerthermometer.com in tandem with Canny for this and it is working really well.

Juicy Partridge

+1 here! We currently have a bunch of separate tools for NPS, feedback, surveys, and I'd love to be able to consolidate as much as possible here and just use one tool!

Similar to the surveys feature that Featurebase have just added!

Jacques Reulet

Merged in a post:

Survey

Functional Beetle

How to add feedback survey questions ?

Blue Lungfish

Can we have In-App NPS, CSAT and Surveys as well? In general or to target a specific user journey.
I would especially use it for "CES Surveys" at end of specific user journeys within our Products.
Here is one example screenshot from ClickUp NPS.
OR a feature from AppCues - https://www.appcues.com/use-case/nps-surveys
Without this, again, the customer feedbacks will be in some excel or other places which I as a PM would hate to have multiple sources of truth.