No UI for closing attachments in widget
fixed
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Dutch white Landfowl
When opening an attachment in the widget, the attachment opens, but there's no obvious way of closing the attachment and returning to the underlying post (e.g. no close handle). Clicking on the background does nothing. The only way I can dismiss the attachment viewer is by pressing Esc, which isn't particularly intuitive for.
S
Sudden Crawdad
Thanks for fixing that. However, now a new problem has appeared: the attachments open very small, and I can’t see anything even on a big screen.
Ed Rocha
fixed
Hey, this has now been fixed by adding a close button on the upper right corner. Clicking outside the image will also work now :)
Canny AI
Merged in a post:
Add the Cancel button to close image preview in the embedded widget
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Sudden Crawdad
Here is a video overview with a bug:
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Sudden Crawdad
Looking forward for this fix, guys 💙
Sarah Hum
Thank you for posting, Dutch white Landfowl! I have a few more questions for you:
- Can you specify the device and browser you were using when you encountered this issue?
- Could you describe the steps you took before encountering the problem with the attachment viewer?
- Have you noticed this issue with all types of attachments or specific ones?
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Dutch white Landfowl
Sarah Hum ...
- Google Chrome (latest version, on Mac)
- I'm not sure what I can add that's useful here ... per the attached GIf, I just click on the the attachment
- Only tested with images (but it's my understanding that only images can be added as attachments.)
Out of interest - was the above response generated by smart replies? I've been wondering whether to enable these so good to know if this is the kind of response that our customers would be seeing.
Sarah Hum
Dutch white Landfowl: Thanks for elaborating! Yes, that was a smart reply :) some are better than others but I find we do get additional insight a lot of the time.
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Dutch white Landfowl
Thanks Sarah Hum, good to know 😎