Convert Comments when Merged
closed
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Coastal Hoverfly
We merge a significant amount of our posts. A lot of them have a substantial comment history (we may not catch the duplicates right away). It'd be great to represent not just the post in the UI but the comments as well.
Stephanie Alimes
Merged in a post:
Merging posts should increase the comment count
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Imperial Krill
It appears that merging posts does not increase the comment count. Ideally, the count should be increased by the original merged post plus any comments on the merged post.
Sarah Hum
Thank you for posting, Imperial Krill! I have a few more questions for you:
- Can you provide an example of a situation where the current comment count after merging posts caused confusion or problems?
- How often do you merge posts and what is the average number of comments on the posts you merge?
- Are there any other aspects of post merging that you think could be improved?
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Imperial Krill
Hi Sarah Hum,
- We are using votes and comments as a proxy for popularity. The confusion comes from merged posts not increasing the count.
- Currently (new client), we are using merge to get comments from an existing tool, so we are using it a lot. If we could comment on behalf of a user (I have suggested this), then this would not be so important.
- The only other issue we have encountered is 'ghost posts' in the search results when searching for the post to merge. This may also be a function of us being new, importing, and deleting issues!
Sarah Hum
Hi Imperial Krill, just following up on this. The comment count should go up when merging two posts. I just tested this myself so I wonder if you're running into a bug. Are you still seeing this happening?
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Imperial Krill
Hi Sarah Hum, I haven't had occasion to merge posts recently but I can see from the historical ones that it was definitely an issue. e.g. this post has 6 merged posts but a count of 2:
https://totara.canny.io/admin/feedback/feature-requests/p/allow-program-self-registration?boards=feature-requests&sort=top&status=open_under-review_planned_in-progress
Andrew Rasmussen
closed
Andrew Rasmussen
Hey Drew, when you merge a post, we move all of its votes and comments over to the other post. Does this solve your problem?
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Coastal Hoverfly
Hey Andrew Rasmussen: I meant some way of representing those comments in the UI, in the post itself. From a users point of view, those comments are erased upon merge.
Andrew Rasmussen
Per our conversation, comments don't get erased, but moved over to the other post. I'm going to close this one out. 🙂