Improve Linear integration (+ new Customer Requests support)
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Collective Locust
The current integration with Linear is not ideal. It simply creates a comment that contains a link back to the post. Linear has support for issue links for quite a while, so I am wondering why those weren't chosen in the first place. Intercom does this, and it allows us to filter by issues linking to a certain site, which makes building custom views a LOT easier.
Linear also just launched a new customer requests feature that allows us to collect feedback from different sources within Linear (like Intercom, Canny, Email, ...). Since Canny is just one source this is something we'd like to use - but can't.
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Printed Perch
We love the Linear customer request feature but can't link the customer from Canny to Linear. While we're working to auto-sync Canny to Linear via MCP, we're limited on the event types and can't pass the customer data over with the post and vote. Happy to discuss further.
Sarah Hum
Hello Collective Locust! I have a few more questions for you:
- What specific functionalities or improvements would you like to see in the Linear integration with Canny?
- How do you envision using the new customer requests feature in Linear with Canny?
- Are there any specific use cases or scenarios where the current integration falls short?