I wish there was an option to mark feedback as irrelevant, rather than banning people outright
Q
Quiet Salmon
For better or worse, we get a decent amount of customer support volume through our canny board. These people aren't spamming us, they're just...not locating support effectively enough, perhaps due to language barriers. I wish I had a quick way to hide their feedback or mark it as irrelevant, without punitively banning them.
S
Supporting Bobolink
Quiet Salmon - Our process is similar to what Sarah Hum suggested. For example, when someone asks us to add something that is existing functionality, we respond to the post and then append (Solved) to the title.
If we have something that is completely irrelevant (not a feature request at all), we move it to a board that is only visible internally to Admins and then mark it as closed.
Sarah Hum
Hey Quiet Salmon! Have you thought about making a custom status and using that to respond to these posts? Maybe something like "resolved". If you make a status in the closed section, they are unlikely to show up on your board.
