Email notification
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Pretty Tiger
Receive email when a item I have created or voted on is commented on.
Andrew Rasmussen
Hey Rod, do you want end-users or admins to receive these emails?
Users receive the following emails:
– When they are @mentioned
– When an admin comments on their post
– When an admin changes their post's status (in progress, etc)
Admins have a few options to get notifications for new votes/comments:
– Set up our slack integration (https://tanda.canny.io/admin/settings/slack)
– Trigger notifications via Zapier (https://feedback.canny.io/integrations/p/zapier)
– Trigger notifications via Webhooks (https://tanda.canny.io/admin/settings/api)
We don't send emails for new votes/comments because we find them too noisy and think most users would just unsubscribe.
Do one of the admin features solve your problem?
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Pretty Tiger
Andrew Rasmussen: Not really as I'm not an Admin.
Andrew Rasmussen
Pretty Tiger: I see. Is there a reason you can't join Tanda's account? You can add unlimited teammates and it seems you're on the team and wanting admin features.
Would love to learn more. Want to hop on our live chat sometime?
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Pretty Tiger
Andrew Rasmussen: Happy to chat.
I was an admin, would I be able to filter notifications? Don't want this for features that I haven't voted on or started, otherwise it would be 'noisy' as you suggested.
I really only vote on options so that I can 'follow' them.
Andrew Rasmussen
Pretty Tiger: I see what you mean.
As a user, once you vote on a post, we'll notify you when:
– That post's status is updated (planned, in progress, etc)
– An admin responds to the post
Why exactly do you want more than this? It seems like it could be noisy – most people would unsubscribe. We try to keep our emails very high quality.
Maybe it's something we can include in weekly reports.
P
Pretty Tiger
Andrew Rasmussen: I only vote or comment on options that are relevant to my part of the business. If someone else comments on those posts - I want to know because it is relevant to my work - there may be alternate solutions for them, or it may be feedback I need to incorporate.
If I go to admin, my understanding is that I get notifications for
all
suggestions and that would be noisy. If I could filter then this would be an option?I only want this speicifcally for the 4/100s that I am subscribed to.
Since you mentioned it, the Canny emails I get at the moment are particularly low quality and all noise. They give me the top 5 for items for the week for the entire business - when I only care about the 4 items I've voted on.