Default to Admin View
E
Emerald Giraffe
I constantly have to switch back to Admin View on my product. If I click the Canny logo to go back to my product's main page, it switches back to Public View. Also, clicking from an email notification switches to Public View.
To be honest, I see no value in Public View, so it's a bit strange to me that it switches out of Admin View on my own product.
G
Garnet Planarian
I find it really strange that the emails or slack messages sent to me as an admin user always redirect me to the public view. I then always instinctively go to click "login" and then I realize that it's getting me to log in as a user and then I have to go to the portal URL and then search for the feature. This seems like a core workflow in Canny and it doesn't make sense to me why it still operates this way.
L
Lemon glacier Badger
When I open notifications in Slack it also goes to public view so I have to switch to admin view before being able to make edits.
Sarah Hum
open
L
Lapis lazuli Barracuda
Agree, for an admin, 99% of the time we want to use the Admin View, so defaulting there, and then explicitly switching to the Customer View when needed seems to make much more sense.
Sarah Hum
planned
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Oxblood Possum
This is one of our biggest pain points at the moment. Very annoying!
Sarah Hum
Totally agree, I'm thinking a bit about how to restructure the site. Stay tuned.