Custom messaging on the Portal
P
Prior Hummingbird
At our company, Canny is not accessible to the public via our website. Customers reach our Canny portal by clicking a feature request link inside their account. Once there, they land on a Canny hosted page, so we have no way to add our own context, guidance, or updates on that screen. The Canny portal is the main way that our customers interact with us when it comes to feature requests.
A customizable message area at the top of every portal page (voting, idea submission, and roadmap views) would let admins do things like:
- Point customers to guidance on how to use the portal effectively
- Share updates when something changes, like a status relabel across the board
- Add a heads up before a known busy period or campaign
Right now the only way to reach customers with this kind of context is outside Canny entirely, which means most people never see it before they land on the portal and start interacting with it.
Sarah Hum
Hi Prior Hummingbird, thanks for taking the time to write this up. Totally makes sense when your portal is the main entry point from inside your product and you want a place to set expectations and share context before people start voting or posting.
A customizable message area at the top of the portal pages is a great request. We can see how it would help with guidance, announcements like status label changes, and time sensitive heads ups.
In the meantime, if you want more control over the surrounding context, one workaround is embedding a Canny board in your app using our widget so you can add your own messaging around it.
We will share this with the team and let you know if we have an update.