Clarify error message when when viewing private board while signed out
R
Rosewood Crane
Most of Canny boards are public, with private boards requiring certain permissions.
Users get confused when they try to view a post from a private Canny board while not signed in. The current error message says:
"This feedback does not exist."
That's incorrect. Instead, it should say something like:
"This feedback does not exist or you do not have permission to view it. Please sign in."
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Sarah Hum
Thanks for calling this out. You’re right that the current message can be misleading when someone opens a link to a private board while signed out.
We’ll share this with the team. Improving the copy to indicate it may be a permissions issue and prompt sign in would help reduce confusion. We’ll let you know if we have an update here.