Ban users
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Andrew Rasmussen
If people are posting spam, you should be able to ban their account so they can't keep doing that and you don't have to keep finding it and deleting it.
Nothing stopping them from creating a second account, but this should eliminate some large percentage of this behavior.
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Plastic Quokka
That's a great step
Ramiro Olivera
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Hey everyone,
We've added support for banning user accounts. Marking posts or comments as spam will delete and ban the author. That means, it'll delete all of their posts (with no votes), votes, and comments, and won't allow them to create new posts, votes, or comments again.
We've also added a new button on user profiles to delete and ban users directly. This is available in Canny 2.0.
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Favourite Stoat
Ramiro Olivera: Awesome
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Chocolate Louse
Ramiro Olivera: Thank you!
Tan Bonobo Check this out.
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Chocolate Louse
Banning makes total sense when you let users authorize only using you app's authorization. In this case, the banned user won't be able to come back with a new account. In our app, we ban users suing their UDID (unique device ID) which means that a banned user can't create another account using the same device.
Would be great to havу bans in canny as well.
Andrew Rasmussen
Merged in a post:
Ability to ghost users
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Misty Guanaco
As it is now, we can delete an account and that's pretty much it.
The same user can register again. Ideally, we could "ghost" them and not have any of their messages appear or send notifications.
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Well Wallaby
+1
These spam comments are quite irritating.. and this can go out of hand real quickly as you guys get more customers and spammers will scale their operations
Andrew Rasmussen
Well Wallaby: Hey Tim, thanks for posting. Agreed. Can you shoot us a message with a link to a spam comment?
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Well Wallaby
Andrew Rasmussen
Well Wallaby: Gotcha. If you delete this user, it'll delete all of their votes, comments, and posts (that have no votes). If you delete them, do they come back and post again?
I'm not sure what banning them would accomplish, because it'd be pretty easy to just create another account. I think something like spam detection/flagging/filtering would be a better solution.
I can do some research on anti-spam tools, but this seems like a pretty big undertaking and I can't make any promises in the short term.
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Well Wallaby
Andrew Rasmussen: yes, it's not about banning users, but rather preventing spam.. And yeah, I'm almost sure there should be some third-party tools/apps/scripts that help you identify and prevent spam. Would be cool if you could integrate anything into Canny :)
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Violet Panda
If any part of this exists right now, is it detailed? IP, Email, all the basics?
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Misty Guanaco
Yes we need this! And you should be able to ban IP addresses as well.
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Aquamarine Sailfish
Andrew Rasmussen: Please add the ability to ban users and IPs -- having to delete posts from the same users multiple times a day is very time consuming and irritating.