Allow posts to exist in multiple boards
W
Whisper pink Fish
I would like it if posts could exist in multiple boards simultaneously, or linked together, where an update applied to the post on one board would apply to the post in another board as well.
We would like to have boards that are both internal as well as customer facing. Allowing posts to be "linked" so that updates will be applied across boards would allow us to easily pass posts from our internal boards to external boards. Currently, we can copy them over, but then they behave as distinct posts and need to be monitored/maintained separately.
It would be nice to keep comments separated across the boards on linked posts (so internal comments would not pass over when a link is created). Updates made to the Title/Post would be the main elements that I'm hoping can be linked.
Canny AI
Merged in a post:
Allow a post to be under multiple boards.
F
Fluttering Jellyfish
If i have an idea that benefits multiple boards, instead of having me making multiple posts, or devs adding the same post to a to-do list twice, it can be tagged across all boards
A
Aesthetic Toucan
Sarah Hum More of an external use case here: Our customer success team often create spreadsheets with customers to track product feedback that they've shared with us. When there are a lot of requests, this helps to keep everything organized for the CSM and customer, and also gives the customer a sense that they are getting a very personalized experience.
It would be great to keep that within Canny, either by letting CSMs create private boards per customer that share posts with our main boards, or by allowing customers to filter the public board down to only their requests. Private boards with shared posts would be more helpful in practice, as some customers wouldn't want their feedback to be public to everyone.
Sarah Hum
Hey Michael, thanks for the feedback. To be honest, it seems like a lot of added complexity. What is the core problem you're trying to solve by doing this?