Admin roles
complete
Sarah Hum
Different roles for admins that gives/removes access to some admin features.
Andrew Rasmussen
complete
Admin Roles is now live!
There are three roles: Admin, Product Manager, and Contributor. You can learn how it works and find the full table of permissions in our help article.
This feature is currently only available on our Business plan. If you'd like to unlock it for your team, please reach out via live chat and we'll get you set up.
R
Rose Toucan
Dang that's unfortunate. We have other teams that would need to vote on behalf of customers, but I don't want every single employee being forced to be an admin.
What is Canny's advised method to handle internal business users? Make everyone an admin?
Andrew Rasmussen
Rose Toucan: Hey Alex, thanks for the feedback. Yep, the workaround would currently be to make everyone an admin.
With that said, we still may be able to make something work – I just sent you an email.
Andrew Rasmussen
in progress
We're actively working on admin roles now and it's on track for release this month!
Just a quick heads up, this feature is going to be exclusive to our Business plan. If you're currently on Growth, you would need to upgrade in order to unlock this feature.
If you'd like to use this feature once it's ready, please reach out to our team via live chat.
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Rose Toucan
Super excited for this, just curious if there is any insight on when exactly this will be released? Obviously not holding anyone to the fire, just curious if this is still on track for this month?
Sarah Hum
planned
Here's what we're thinking for permissions so far at a high level:
Admin: Account settings, integration install/uninstall, create/edit boards + everything in Product Manager and Contributor
Product Manager: Status changes, moving/merging posts, setting owners/ETA, board settings, segmentation, + everything in Contributor
Contributor: Voting on behalf, access to user/company profiles, tags, categories
We'd love to hear your thoughts/questions/concerns! Leave a comment or message us on live chat.
S
Spatial Orangutan
this is important for us when using canny for open source projects because we have many contributors and would like to give some of them access to the admin features of a specific board but nothing related to managing other user accounts
B
Bare Hornet
board admin configuration is really helps great. This is really a must have feature in the portal.
Sarah Hum
Bare Hornet: Can you elaborate on what you mean by "board admin configuration"?
F
Far Chipmunk
Would be good if this was board level - could have people with higher abilities in some boards, but not others, whilst an overall site-admin type role could do it all:
• (Global) Admin
• Team
• Board Admin
• Board Team
Would allow empowering people to own their section, but not provide higher level access across the site. Keep 'em in their own wheelhouses :)
C
Copper Whale
We would like to differentiate between:
- Dev team member / product managers: E.g. can use segments, filter posts, vote on behalf, put tags, ownership, set ETAs, draft changelog entries etc
- Admins: Can create segments, can create portal colors, can create new boards, delete boards, set privacy settings, custom post forms etc ...
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Chosen Kingfisher
We work in an industry where the users wont take the time to share feedback using Canny. They provide that feedback through our people in the field and support.
It's important those folks have the ability to:
1) Post the feedback on behalf of the customer
2) Add the customer as a voter
3) Post internal feedback
Adding these folks as admins to do this leaves a major gap in control. We don't want them to be be able to move feedback from board to board or have the ability to post public comments.
It only takes one bad or internal discussion comment to be posted as a public comment before issues could arise. It has already happened to us a couple of time where they were not paying attention. Thankfully the customer had not been added as a voter.
It is hard to get staff to pay attention to the little details and we would prefer to have the product team control the messaging to the public users.
Sarah Hum
Chosen Kingfisher: Thanks for sharing these thoughts Brac, super helpful. We'll definitely keep this in mind as we are considering this feature.
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