Add Zendesk ticket ID to Zapier trigger data
complete
Andrew Rasmussen
When a Zapier trigger happens, like New Vote, we should also pass the associated Zendesk ticket ID (and other integration data, if applicable), with that trigger.
P
Poised Barracuda
This doesn't work as of July 2026
Sarah Hum
Hey Poised Barracuda, took a look and it seems like it should still be working. Feel free to reach out to support with your specific case though and we can take a look.
Andrew Rasmussen
updated the status to
complete
U
Ultramarine Clownfish
Not sure why this is still marked as
In progress
? I'm pretty sure this has been shipped and we are using this at CoinTracker since end of May. Andrew RasmussenAndrew Rasmussen
Ultramarine Clownfish: Thanks for the ping! Had forgotten to mark it as complete.
F
Fluttering Wildebeest
updated the status to
in progress
F
Fluttering Wildebeest
Merged in a post:
Zapier: Send other integration data
F
Fluttering Wildebeest
When a post or vote is created we should also send "zendeskTicketID" or similar properties of the target entity. One of our customers has the following flow so they need it:
- Create a vote using Zendesk integration (we add a zendeskTicketID)
- When vote is created trigger Zapier automatically.
- Customer expects to see "zendeskTicketID" in the delivery.