Our CS team regularly sends us feature requests on behalf of our merchants (in slack or zendesk).
While we can link them to existing posts, if they need a new post created we create jira tickets to keep track of them.
Then when we're ready/have time to move them to Canny, we copy the info across, template it and ensure all the right information is available.
What we would love is a way to automatically send the CS feature request information directly to Canny. This could be an inbox, essentially with new feature requests that need to be sorted and put into the correct boards. This would save us having to use Jira as the middleman but ensure we still have everything organised and things aren't missed.