Ability to link to Zendesk tickets *within* Canny
W
Walnut Chimpanzee
Add a widget within Canny that integrates with Zendesk (different than the current one). It could suggest tickets to link based on the text values. Essentially a reverse of the current widget.
Eg:
On right hand panel of a feature request/post in
Canny
, a widget would be available that would list 3-5 zendesk tickets that are suggested for linking.The admin in Canny can then click to view the ticket in Zendesk if needed, or else see that it's a related request due to preview text.
Once a ticket is linked, the space should refresh so you can keep linking (or skipping) tickets.
This would be a much faster way to bulk up requests!!