Post template should persist in Admin view
closed
L
Lavender Chameleon
Losing the template in Admin view means that if the Admin is submitting a ticket, they won't see the template anymore.
L
Lavender Chameleon
Another option is supporting markdown and creating new lines in the Details Placeholder
L
Lavender Chameleon
L
Lavender Chameleon
Hi Sarah, sorry for the late reply! I realize me calling it 'template' is misleading haha. We're shoe horning a submission template into the description.
A separate better FR would actually be to have templates in the text fields as previews that users can read then replace. That might exist in a separate canny FR, i'll look for that and vote it up.
Sarah Hum
closed
Hi Irena, we're not quite sure what you're referring to so we're going to close this for now. Let us know if you want to clarify and we can re-open this.
Sarah Hum
Hi Irena, can you elaborate a bit here? Which template are you referring to?