Add a New User from Slack
Jacques Reulet
When adding a user vote or creating a Post from within the Slack integration, only existing users can be selected. Creating new users from within Slack would prevent having to go to Canny anyway to add a new user for the Post.
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Apparent Stingray
It's extremely problematic for us to not be able to create users from Slack, and basically renders the integration useless.
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Mushy Cephalopod
+1 this is really important to our team!
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Worried Bird
Question: Is the integration maintained by Slack or by Canny? Should we instead be asking Slack to add this option?
Jacques Reulet
Jacques Reulet
Worried Bird: Hey Jean! This is something we would have to build on the Canny side of things. I'll do what I can to get it onto our roadmap sooner rather than later. We're actually in the process of hiring engineering talent (if you know anyone looking, jobs.canny.io), so hopefully we'll have a bit more bandwidth within the next few months.
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Alert Puma
Jacques Reulet: FYI, our company isn't collecting feedback on behalf of customers. So we have to collect the feedback for them. I really want to use canny but we can't use it because this feature doesn't exist + we use Slack mainly for feedback sharing.
Alice Wong
Alert Puma: Hey, I'm Alice from Canny's growth team! I see your company is on the free plan, which really limits the workflow since it's not integrated with tools your team uses everyday. Do you think you can set me up with your team to go over the growth/business plan so we can get your Canny at full speed and make your workflow easier?
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Worried Bird
It's January and we're also running into this issue fairly often .
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Doubtful Finch
This is especially problematic for newer customers whose user base hasn't yet SSO'ed into canny to create their accounts yet.