Improve admin response + status update emails
complete
Andrew Rasmussen
"An update from Netflix" is a generic and boring subject line.
Here are some better ones.
Admin Response:
– Netflix responded to "Make the app better"
Status Change:
– In Progress: Netflix updated the status of "Make the app better"
Andrew Rasmussen
complete
Andrew Rasmussen
While we're here, we'll probably also want to update the from part of the email.
"From: Canny Team <hello@canny.io>"
It's strange to receive email from "Canny Team". It should probably come from "Netflix", "Netflix Team" or "Jane Smith".
I like how Intercom does jane.smith@netflix.intercom-mail.com. We could try setting it up like that. This is also nice because then the email comes from a human rather than a brand...
D
Daily Loon
Andrew Rasmussen: yeah this is a good one
R
Regulatory Gibbon
Both of these are much, much better!
Andrew Rasmussen
planned
Andrew Rasmussen
Thanks Lime Albatross for mentioning this one, would love to hear what others think.